Khouloud Zaki

• Support 4-6 Consultant Psychiatrists by coordinating weekly patient review clinics and preparing accurate
clinical correspondence for 50+ patients per week.
• Manage complex consultant diaries, appointments, and competing priorities, maintaining 95%+ scheduling
accuracy and minimizing last-minute changes.
• Organize and schedule 10-15 MDT and senior clinical meetings per month, including agenda preparation,
logistics, and stakeholder coordination.
• Produce and distribute detailed meeting minutes and action logs within 24 hours, supporting timely clinical
and operational follow-up.
• Act as first point of contact for 100+ patient, carer, and stakeholder enquiries per week, ensuring professional
handling and appropriate escalation.
• Coordinate and maintain the monthly Doctors' On-Call Rota for the South West region, covering 30+ clinicians,
ensuring compliance and continuity of service.
• Maintain and update electronic patient records (EPR) with 100% confidentiality compliance and high data
accuracy in line with NHS standards.
• Deliver comprehensive administrative support using Microsoft Office and NHS systems, resolving issues
proactively to maintain service efficiency.

• Supervised administrative staff and delegated tasks to ensure smooth daily operations
• Prepared executive briefings, presentations, and reports used in strategic decision-making
• Managed end-to-end executive calendars for senior leaders, improving time efficiency
• Recognized by senior leadership as a trusted, high-integrity professional who consistently delivered complex
initiatives on time while maintaining confidentiality and operational excellence
• Proactively developed and implemented solutions to improve departmental workflow and patient care
efficiency