Elite Sales and Services Manager
Orange
مجموع سنوات الخبرة :17 years, 11 أشهر
Develop, implement and control the elite sales action plans to ensure sales achievements and compliance with orange policies and strategic objectives
--To manage all sales & customer service activities for the department to meet qualitative and quantitative objectives set by the company.
--Manage and motivate staff to optimize and sustain sales performance, profitability and customer satisfaction.
--Plan, monitor, and report sales staff transactions, achievements and performance, according to management requirements
*Managing VIP Customers
*Handling High Level complaints with the Central Bank of Jordan
*Creating and Developing Processes, and obtaining Feedback for and easier and more efficient Customer Journey
* Customizing the Complaint managment system with Branches to ensure an efficient Turn around time of complaints handling
Monitor and Improve the level & quality of Service provided by all branches to reflect a professional image to the bank
•Assure process improvements for all products that promise prompt turnaround time, top service quality, and accurate means of Customer follow-up.
•Arrange to Create handouts, toolkits, newsletter for both customers and employees to represent to provide them with information about Standard Chartered Bank’s Products, Services…etc
•Train Junior Customer Service Representative on all Customer service related issues
•Handle Customer complaints and ensure achieving high percentage of customer satisfaction.
•Prepare a Quarterly Newsletter that includes all the bank’s Services/Products.
•Proactively working with Business heads/Branch Managers on Services issues to ensure Superior Services
•Coordinating with the Group on adopting best practices from other countries and implementing the same in Jordan.
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