Senior Customer Service Representative/Teller
AFA
Total years of experience :16 years, 4 Months
Job Description:
To provide business outlet with efficient and accurate transaction processing relating to sale and re-charge of the U.A.E. government E-Dirham Card, the issuance of Labour Guarantees, Wage Protection System and any other products or service offered by the company, ensuring the company is safeguarded from any finance or reputation loss due to errors, forged notes or breach of company and U.A.E. policies and procedures.
FUNCTIONS
1. Promote and maintain good relationship with all customers and contacts in the work place.
2. Operate a customer friendly teller service by accepting and verifying cash, verifying service and amount and providing necessary receipts in a timely manner.
3. Balance cash on own teller position on a daily basis; submit regular reports to head office. Perform as a team member in allocating and coordinating work flow.
4. When required assist with training of new employees and answering colleagues question.
5. Be aware of all the requirements for DSES ensure total compliance with all aspect.
6. Ensure total compliance with company policies and local, international and Sharia laws, regulation and practice.
7. Any other duties assigned by management from time to time.
Act as a Customer Service Executive
a. Handles general enquiry: answer queries by mail. Approximately 50 emails per day. Answer queries by Telephone. Approximately 70 calls per day.
b. Solving Complains.
Act as a receptionist
c. Act as a primary contact to the visitors/parents. Greet visitors/parents when entering the school.
d. Handle visitors/parents request.
e. Take and relay messages.
Act as an Admin
a. Handles registration for old and new students.
b. Updates status of numbers of new and old students.
Act as a Cashier
a. Posting fees in AX System.
b. Handles cash collections report when the shift ends.
Act as a Reservationist
a. Handle pitch inquiry.
b. Receive pitch booking through mails and calls.
c. Pitch booking forecast.
d. Blocking a spot for pitch booking.
e. Receive pitch booking payments.
Other Functions
a. Endorses other way to give customers more information (Websites, Social media e.g. Facebook, Twitter and Instagram).
A. Greeting customers warmly and thanking them when they’d fin-
ished transaction.
B. Receiving Guest.
C. Asking what are their transactions.
D. Giving token.
E. Provide information from customer’s queries.
F. Arranging brochures.
G. Checking the reception area and waiting area that needs cleaning.
H. Maintaining the cleanliness of the desk.
I. Assisting customers on how to use ATM machines and/or filling up
slips (cash deposits, cheque deposits, withdrawal and transfer)
J. Cross-selling products.
K. Promoting other channels through which customers can get more
information (Call Centre and Website)
L. Calling existing clients for feedbacks and suggestions that could
lead us serving the customers better (Friendliness if the staff,
product knowledge, waiting/queuing of staff and transaction process
M. Provide excellent customer service
1. Log in /out guests.
2. Taking care of guest’s request.
3. Answering telephone calls promptly and transferring.
4. Provides all services with prompt, efficient and professional manner.
5. Take and relay messages.
6. Provide information to guests and callers.
7. Greet clients and guests when entering organization.
8. Direct clients and guests to correct destination.
9. Deal with queries from the public and guests.
10. Maintain tidiness of the reception area.
11. Provide effective communication with colleague.
12. Provide cover and support on reception duties.
13. Ensure that the client security and emergency procedure are ad-
hered to at all times.
14. Provide excellent customer service
OTHER FUNCTION
1. Daily round checking of technical snags.
2. Updating the digital signage for each level and room scheduler aligned with updated event calendar.
3. Walk around with clients.
4. Stamping and validating student parking tickets.
5. Notify IT people for upcoming events.
6. Room booking for students and clients.
7. Event preparation task.
MULTI TASK FUNCTION
Handled check in and checkout guests.
Handled reservations and bookings.
Telephone operator.
Handling Cashiering.
Provides an excellent customer service.
Handling cashiering.
1. Handling check in and check out guest.
2. Posting micros and payments.
Room reservation (6 months)
3. Handling room booking.
4. Room blocking.
Telephone Operator (6 months)
5. Handling incoming calls from outside and in-house guests.
6. Answering queries.
7. Transferring calls.
8. Provide excellent customer service
FCA System
Fusion System
Inspire System
And limited idea of Opera System
Bachelor of Science in Hospitality Management
