TeleSales Executive
Javlon Trading
Total des années d'expérience :15 years, 1 Mois
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• recommend, select and help locate the right merchandise
• describe a products, features and benefits
• answer customer queries regarding the store and the merchandise
• make suggestions and encourage purchase of products
• provide information about warranties, manufacturing specifications, care and maintenance of • recommend, select and help locate the right merchandise
• describe a products features and benefits
• answer customer queries regarding the store and the merchandise
• make suggestions and encourage purchase of products
• provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options merchandise and delivery options.
• Organizing market research with the whole team
• Writing press releases to introduce each campaign
• Arranging promotional events
• Assessing the results of a marketing campaign
• Assisting the manager in writing reports and analyzing data
• Helping to drive online traffic with web-related campaigns
• Writing online content
• Communicating with clients
• Responds to customer inquiries and requests and resolved issues efficiently and Strike a positive and cooperative tone with both customers and coworkers.
• Delivered world class customer service and build customer satisfaction and loyalty.
• Always Strive for one-call resolution for customer issues.
• Contributed to a positive team environment obtain and evaluate all relevant information to handle product and service inquiries
• Process orders, forms, applications and requests
• Respond promptly to customer inquiries
• Communicate and coordinate with internal departments follow up on customer interactions
• Handle changes in policies or renewals.
• Respond to customer inquiries about their online eBay Account
• Provide Excellent Customer Service
• Understand each concern and solve it in timely manner
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Provide feedback on the efficiency of the customer service process
• Contributes to team effort by accomplishing related results as needed.
• Maintains financial accounts by processing customer adjustments.
• Present purchase offers to sellers for consideration.
• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
• Interview clients to determine what kinds of properties they are seeking.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Coordinate property closings, overseeing signing of documents and disbursement of funds.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.