Office Manager
Doors Productions
Total years of experience :17 years, 2 Months
Provide leadership and responsible for overseeing all functions of the business office team. Functions include, but not limited to, office management, liaison, data management, business contract development, researching, planning, budgeting and strategy.
• Administering and evaluating employees, office operations and procedures.
• Completes operational requirements by identifying resources, scheduling and assigning responsibilities.
• Liaison with the team for preparation of documents and media archives (footages & images) to ensure all are maintained in network servers in a timely manner.
• Management and coordination of all original, updated and final versions of documents and media archives.
• Acts as custodian for network servers of all documents and archives to ensure fast retrieval of documents.
• Development of marketing proposals and contracts to suit client demands.
• Deals with internal and external business partners and vendors/ marketing suppliers.
• Serves as foreperson on change management processes and activities based on company procedures.
• Manages and leads team in developing media presence and strategies in social networking sites.
• Maintain database of media contacts and actual marketing materials.
Responsible for coordinating with media team to continually grow revenue by establishing, negotiating and developing profitable media relationships.
• Sourcing partnerships and media buying opportunities by maintaining good relations and effective communications.
• Management, creation and execution of campaigns that exceed business goals
• Maintenance and development of digital library - film and photo, media contacts database and media publications - digital and actual materials.
• Development of marketing proposals and contracts to suit client demands.
• Development of concepts and content of websites for company and its subsidiaries.
• Organize, distribute and control the order of the entire traffic operations.
Responsible for assembling recorded raw material into finished product suitable for broadcasting.
• Overseeing the quality and progress of audio and vision engineering and editing.
• Receiving brief, shot list outline or script from client and/or director.
• Inputting uncut rushes and sound, and synchronizing and storing into files on computer.
• Consulting with the director, producer and/or client throughout the post-production process.
• Selecting the most effective shot of a scene in terms of style, story relevance or continuity.
Responsible for operation, coordination and continuous improvement of the team to ensure a balance of optimum productivity, attainment of service level goals and ensure staff adheres to company policies and procedures at all times.
• Leads an assigned group of supervisors and their teams.
• Reviews daily performance of team - including quality metrics, customer satisfaction, and attendance.
• Creation of action plans to enhance results and as well as correct performance deficiencies.
• Managing staffing ratios and seat utilization/ optimization to specified goals and contractual obligations.
• Controls absenteeism and attrition through effective communication, creativity, recognition, and performance management.
• Responsible for assigning and monitoring supervisors’ workload and setting departmental priorities.
• Reports to the Operations Manager and may assume leadership role during absences.
• Participates in meetings and conference calls in order to identify issues and make recommendations on how to eliminate future occurrences.
• Oversee activities related to call monitoring and direct reports ensuring call quality activities.
• Understands the client’s business and can act as subject matter expert in the running of the operation.
• Builds working relationship with directors, managers, and client solution team.
Leads an assigned group of supervisors and their teams.
• Reviews daily performance of team - including quality metrics, customer satisfaction, and attendance.
• Creation of action plans to enhance results and as well as correct performance deficiencies.
• Managing staffing ratios and seat utilization/ optimization to specified goals and contractual obligations.
• Controls absenteeism and attrition through effective communication, creativity, recognition, and performance management.
• Reports to the Operations Manager and may assume leadership role during absences.
• Understands the client’s business and can act as subject matter expert in the running of the operation.
• Builds working relationship with directors, managers, and client solution team.
Achieves targeted performance levels for the call centre by monitoring program performance real time and making adjustments to meet service level outlined in the final attachment to this document.
• Active coaching for improved call performance, attendance and quality statistics.
• Attend internal and external courses to develop personal management and call centre skills.
• Performance coaching beginning with monitoring and providing feedback on CSR performance.
• Ensuring team performance is maximized by timely recognition of individual performance issues and follows through with appropriate action.
• Appropriate time management to provide on-time service delivery.