Customer Service Supervisor
Jashanmal National, L.L.C
Total years of experience :14 years, 6 Months
Daily call allocation to technicians and to ensure TAT is achieved.
•Replacement calls documentation and close looping.
•Defective disposals
•GRV monitoring and record keeping of returns
•JNC and retail outlets feedback report and reconciliation on monthly basis
•Coordinating with stores for spare parts call
•Reconciliation of out warranty products repaired and send to stores on a weekly basis
•Retrieval of units sent to JNC stores but not taken by the customers more than 10 days.
•Regular submission of luggage claims to Brand manager.
•Monitoring and proper management of returns
•Comprehensive monthly review report as per requirements on achieving targets in revenue and service call.
•Spares planning with stores office on a monthly basis as per management requirement.
Assisting walk - in, JNC outlets and dealer customers.
•Preparing job cards for MDA (Big Machines, i.e. washing machine, cookers, etc), SDA (Small kitchen appliances), Luggages and Cross pens.
•Attending phone calls, listening to voice mails, reverting customer calls and sending report.
•Preparing daily and monthly pendency report
•Feedback calls to Delonghi Coffee machine’s customers.
•Sending mails to JNC
•Sending SMS to customers
•Selling HQ products and other accessories and spare parts for kitchen machines.
•Handling luggage calls concerns (monitoring calls/pendency, replacement case and documentation
Time keeping - Monitor staff performance and attendance activities including absences and overtime.
•Search for candidates and interview them in accordance with the client’s requirements and close the position.
•Provide basic counseling to staff who have below performance
•Prepare employment contracts, maintaining of employee files and records, etc. for the company
•Coordinating administrative issues to management.
•Provide support to supervisors and staff to develop the skills and capabilities of staff.
•Ensure that accurate job descriptions are in place and provide advice and assistance with writing job descriptions.
•Attends meeting, workshops and seminars and provide staff orientations to the employees.
As Secretary to the Board:
•preparing agendas for and taking minutes of board meetings
•dealing with correspondence, collating information and writing reports
•Order and maintain office supplies for the Board and Secretary’s office;
• Maintain calendar for Board members;
•Disseminate information as directed by the General Manager to the Board.
•Maintain files and documents
TV hosting in Community Channel of Sky Cable/ Batangas region.
•Conducting market researches and assigning goals to the research teams
•Performing analysis of customer behavior, market condition and competition situation from the collected data
•Developing and executing marketing campaigns for new projects, product launches and activities
•Evaluating the performance of marketing staffs
•Managing the budget for marketing department
• Providing support in working with public media and advertising firms.
•In charge of completing the advertisement procedures for Sky Cable Community Channel.
•Responsible for accumulating the data concerning any advertisement.
•Kept track of financial dealings.
•In charge of visualizing, lay- outing and dispatching advertising format to branch offices.
•Coordinates TV advertising with the client to ensure appropriate graphics, data and specifications of advertisements
•Attend weekly and monthly meetings, seminars and workshops provided by the company
Records Incoming and Issuance of Inventories.
•Prepares Weekly/Monthly Inventory Reconciliation.
•Handles Petty Cash fund
•Prepares Monthly Reconciliation of Official Receipts to produce accurate cash receipts entry
Responded promptly and answered/resolved customer inquiries and complaints -walk ins, calls and mails.
•Investigated and resolved service issues and/or product problems.
•Managed customers’ database accounts, customer verification and processed applications and requests.
•Kept records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints
Qualifications and Goal Achievements:
•maintaining and developing relationships with existing customers in person and via telephone calls and emails
•cold calling to arrange meetings with potential customers to prospect for new business;
•responding to incoming email and phone enquiries
•Exceeded sales target of years 2009 - 2013: Successfully negotiated and closed new clients/sales, prepared proposals and quotations, negotiated and won new contracts consistently.
•Successfully launched Sky Golf tournament in Cavite that resulted to hit the in-house revenue target for the whole year of 2013.
•Promotes selling program for different prominent Tertiary/ College Schools that enables students to have advancement and selling workshop at the same time earn incentives in every closed sales they perform.
HR Personnel / Acting Secretary to the Board of Directors
EDUCATION: COLLEGE :