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khulood AlShareef, Customer care management manager

khulood AlShareef

Customer care management manager

Walaa Cooperative Insurance Company

Lieu
Arabie Saoudite - Khobar
Éducation
Baccalauréat, English literature
Expérience
19 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 7 Mois

Customer care management manager à Walaa Cooperative Insurance Company
  • Arabie Saoudite - Khobar
  • Je travaille ici depuis mai 2017
Operations Manager à Saudi United Cooperative Insurance Company
  • Arabie Saoudite - Khobar
  • février 2015 à mai 2017

Operations Manager- Technical Department:
-Medical Department Operations :
Retail & SME .
-Medical Malpractice Cancellation System.
- From Feb 2015 till Feb 2016 Motor TPL cancellations process.
-From Feb 2015 till Feb 2016 Customer Services & Complaints Units as additional task to the main role.

Medical Department Assistant Manager à Saudi United Cooperative Insurance Company
  • Arabie Saoudite - Khobar
  • décembre 2012 à février 2015

Medical Department Assistant Manager-Technical Department.
-Monitor Retail Medical Protfolio .
-Monitor Department & Sales Branches regulations complaince.
-TPA operations.
-Medical Claims preformance.
-Medical Complaints via CCHI & SAMA.

Medical Customer Service Executive à NCCI (NATIONAL COMPANY FOR COOPERATIVE INSURANCE )
  • Arabie Saoudite - Province de l'Est
  • juin 2000 à juin 2008

Working as :
-Medical insurance executive.
-Fraud investigator.
-Regional leader for specific network services providers.
-Random visits for network providers to check services quality.
-Supervise claims process.
-Call center.
-Sales.
-Customer services.
-Insurance broker.
-Trainer for providers’ staff.

Éducation

Baccalauréat, English literature
  • à Dammam Collage
  • décembre 1998

Specialties & Skills

Insurance
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Technical Services
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Operational Efficiency
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Efficiencies
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Insurance Fraud
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• Very good speed in English and Arabic Typing
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• Operating computer skills : Excellent knowledge in windows ,word
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• Process splendid interpersonal communication skills outgoing ,
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Problem solving
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Building Team
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Establish Department
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planning
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operation
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team leadership
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operations management
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Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Diploma in the Art and Science of Neuro Linguistic (Certificat)
Date de la formation:
January 2004
Valide jusqu'à:
January 2004
The 7 Habits of Highly Effective People (Certificat)
Date de la formation:
May 2004
Valide jusqu'à:
May 2004
Personality Types and Understanding Human Psychologies (Certificat)
Date de la formation:
July 2004
Valide jusqu'à:
July 2004
Successful Planning Skills Course (Certificat)
Date de la formation:
July 2004
Valide jusqu'à:
July 2004
Certified Balanced Scorecard Management System Professional-The KPI Institute (Certificat)
Date de la formation:
November 2020
Certified KPI Professional - The KPI Institute (Certificat)
Date de la formation:
April 2020
Certified Strategy and Business Planning Professional - The KPI Institute (Certificat)
Date de la formation:
November 2019
Certified Manager of Quality and Organizational Excellence from American Society of Quality -ASQ (Certificat)
Date de la formation:
January 2019
Healthcare Anti-Fraud Associate from AHIP-US (Certificat)
Date de la formation:
April 2007
Healthcare Customer Service Associate from American`s Health Insurance plans -AHIP-US (Certificat)
Date de la formation:
April 2006
Health Insurance Associate from American`s Health Insurance Plans-AHIP-US (Certificat)
Date de la formation:
October 2005
Certified CII from Chartered Insurance Institute- CII - UK (Certificat)
Date de la formation:
April 2016
Presentation Skills (Certificat)
Date de la formation:
September 2004
Valide jusqu'à:
November 2004
Medium Level Insurance (Certificat)
Date de la formation:
November 2004
Valide jusqu'à:
November 2004
Insurance Workshop (Certificat)
Date de la formation:
December 2004
Valide jusqu'à:
December 2004
Certified Strategy and business planning professional-professional-The KPI institute (Certificat)
Date de la formation:
November 2019
Medical Malpractice Underwriting Guidelines (Formation)
Institut de formation:
Saudi United Cooperative Insurance Company
Date de la formation:
February 2014
Durée:
5 heures
Insurance Orientation Programme Certificate from BIBF (Formation)
Institut de formation:
BIBF-Bahrain
Date de la formation:
December 2012
Durée:
6 heures
Toast Master Area contest & workshops (Formation)
Institut de formation:
Eastrem Province Toast Master
Date de la formation:
April 2008
Durée:
4 heures
Chartered Insurance Institute (Certificat)
Date de la formation:
April 2016
Certified Manager of Quality and Operational Excellence-ASQ (Certificat)
Date de la formation:
February 2019
Valide jusqu'à:
February 2020
Principle and Practices of Insurance (Formation)
Institut de formation:
Impact Training and Consulting Centre.
Date de la formation:
January 2013
Durée:
30 heures
Talk Skills and Art of Persuading Course (Certificat)
Date de la formation:
July 2004
Valide jusqu'à:
July 2004
Making the Leader (Certificat)
Date de la formation:
July 2004
Valide jusqu'à:
July 2004

Loisirs

  • Reading &Hiking