Khuram Mohammad

Senior Client Manager | Construction Management | Project Management & Delivery |Client Success
Pakistan

Contract Management |Corporate planning |Client Handling | Contour Partners international.

Managed a diverse portfolio of clients, achieving over 90% client satisfaction through proactive communication and consistently surpassing Service Level Agreements .

Collaborated with project and Product teams to identify and capitalize on new opportunities, resulting
in a32% year-over-year increase in client Success.

Developed and implemented innovative CRM tools that streamlined sales operations. Partnered with cross-functional teams to deliver tailored solutions that exceeded client objectives.

Leveraged deep knowledge of AI applications in customer service to enhance client experiences. Project enhancement with AI tools and automation for efficiency and proficiency.

Identified and secured new business opportunities, driving growth and expansion in key markets. Material and inventory to update on SAP material management.

As a Client and Customer Relations Manager, my role is centered on fostering strong, enduring connections that drive mutual success.

With a focus on client satisfaction and retention, I specialize in understanding the unique needs and preferences of each customer, ensuring that their experience exceeds expectations at every touchpoint.

Through effective communication, strategic problem-solving, and a commitment to delivering exceptional service, I cultivate trust and loyalty while driving business growth.

I thrive on building meaningful relationships and am passionate about championing the voice of the customer to shape innovative solutions and drive continuous improvement.

Customer Success & Retention:
Client Management Expert
Standard Operating Procedures (SOPs) Implementation Leader
Operational Efficiency Advocate

Client & Account Management: I build and maintain trust with assigned clients, understanding their needs and exceeding expectations.

Customer Success Champion: I proactively identify customer pain points and develop tailored solutions to ensure they achieve their desired outcomes.

Technical Expertise & Sales Acumen: I effectively translate client requirements into technical solutions, managing the sales process seamlessly.

Supportive Ally: I provide exceptional customer support, ensuring prompt resolution of inquiries and fostering positive relationships.

Team Player & Leader: I collaborate effectively within teams while managing my time efficiently to meet deadlines and optimize operational workflow.

SOP Implementation Expert: I implement and maintain standard operating procedures (SOPs), ensuring consistent and smooth operational flow.

Retention Pro: I actively work to retain clients and minimize churn by fostering loyalty and exceeding expectations.

Site Supervisor | Aramco Approved |Regularity Compliance| Aramco-II
Saudi Arabia

Objectives: Supply Material Site Inspection Piping Installation & production Tanks| Welding Quality & Safety

Developed comprehensive material procurement plans ensuring timely and cost-effective supply. Oversee the the storage, and segregation of piping materials, ensuring all components meet project specifications.

Conduct regular inventory audits and material inspections to maintain optimal stock levels and compliance with standards.

Retain material from warehouse / supplier on site. Led material inspections, verifying specifications and ensuring the integrity of all components.

Coordinated with procurement and project management teams to address any material or process discrepancies promptly.

Supervised the installation and welding of a high-pressure gas pipeline for Aramco, ensuring strict adherence to ASME B31.8 standards.

Implemented comprehensive quality control measures, resulting in zero finding and high client satisfaction.

Conducted regular safety audits and training sessions to promote compliance and awareness among staff.

Managed material inspection, storage, segregation, and inspection on site. Routine Audit conducted.

Welding Supervisor Routine Activities for Gas Transmission Lines

Welding Supervision:

Pre-Weld Inspection:
Verify the condition of the pipe and fittings.
Check for cleanliness and proper preparation.
Ensure correct bevel angles and gap sizes.
Welding Procedure:

Ensure adherence to the approved welding procedure specification (WPS).

Monitor welding parameters like voltage, amperage, and travel speed.

Verify the use of correct welding consumables.
Welding Process:

Observe the welding process for proper technique and execution.

Check for proper penetration and fusion.
Identify and address any defects or anomalies.
Interpass Temperature:

Monitor interpass temperatures to prevent cold cracking.
Use appropriate preheating and interpass heating methods.

Post-Weld Heat Treatment (PWHT):

Ensure PWHT is performed according to the WPS.
Verify temperature and holding time.

Non-Destructive Testing (NDT):

Coordinate NDT inspections, such as radiographic testing or ultrasonic testing.

Review NDT results and address any defects.
Quality Control Records:

Maintain detailed records of welding activities, including WPS, welder qualifications, and inspection results.

Safety:

Ensure compliance with safety regulations and procedures.

Use appropriate personal protective equipment (PPE).

Address any safety hazards promptly.
Continuous Improvement:

Identify areas for improvement and implement corrective actions.

Participate in quality improvement initiatives.

Project Quality Manager | Kentz SNCLavalin | Power plant | Quality Management & Auditing
South Africa

Led quality assurance efforts for piping systems at a coal power station Implemented quality management systems for high and low-pressure piping in coal power stations as per ASME B31.1 & B31.3.

Supervised quality assurance and control procedures.

Developed and executed inspection and test plans. Coordinated with project teams to resolve quality issues.

Quality Inspection on Material supply and storage. Conducted detailed inspections and audits to ensure compliance with ASME Section XI and ISO 9001:2015 standards.

Coordinated inspections and testing, enhancing the reliability and performance of the cooling tower
systems

Key Points for Auditing Vendors and Suppliers
Before entering into a business relationship, it's essential to conduct a thorough audit of potential vendors and suppliers. Here are some key areas to evaluate:

Financial Stability:

Review their financial statements (balance sheet, income statement, cash flow statement).
Assess their debt-to-equity ratio and working capital.

Check their credit history and any outstanding legal issues.

Operational Capabilities:

Evaluate their production capacity and facilities.
Assess their quality control processes and certifications.

Verify their experience and track record in the industry.

Compliance:

Ensure they comply with relevant industry regulations and standards.

Check for any environmental or labor violations.
Verify their insurance coverage.

References:

Contact their previous clients to inquire about their performance, reliability, and responsiveness.
Contractual Terms:

Carefully review the terms and conditions of the proposed contract.

Ensure that the contract clearly outlines responsibilities, payment terms, dispute resolution mechanisms, and termination clauses.

By conducting a comprehensive audit, you can mitigate risks, ensure a smooth business relationship, and protect your organization's interests.

Site Coordinator | Group 5 | Copper &Cobalt process plant| Project Delivery
Country Congo

Objectives: Procure & Supply Material Manage inventory Pipe & process Tanks Welding Manage Site |
Quality inspection & Safety

Procure material order & supply and manage to site with required material as per drawings. Oversaw process inspections during fabrication and installation, ensuring adherence to design and quality
standards.

Monitoring and inspecting activities for piping and tank building, structure installation.

Conducted material inspection and management as per BOM and applicable codes. Ensured compliance with API 650 for tanks and ASME B31.3 for process piping.

Coordinated with procurement and project management teams to address any material or process discrepancies promptly. Ensured all piping activities adhered to safety protocols and compliance regulations, mitigating risk and enhancing project safety

Senior Site Quality Lead | Group 5 | Gold Mine Process Plant | Project Delivery
Country Liberia

Objectives:

Material Supply Erection & installation Process Piping & Tanks welding Quality & Safety
Procure material as per BOQ, monitor with supplier, retain & supply to site team required material as per
package of installation piping, tanks, crushers, mills, and leach tanks.

Conducted inspections on material management, and material activities on site for feed back and progress. Adhered to construction codes API 650 and ASME B31.3. Developed detailed execution plans for piping erection, optimizing resource allocation and workflow efficiency.

Ensured all piping activities adhered to safety protocols and compliance regulations, mitigating risk and
enhancing project safety. Conducted regular audits of contractor practices, ensuring strict adherence to industry standards and project specifications. Implemented robust quality assurance processes,

including detailed inspections and testing protocols. Collaborated with regulatory bodies to ensure all projects met or exceeded safety standards.

Lead QA|QC
South Africa

IQS International third Party |Supplier & Vendors Inspection |Material

Inspection Audit | Procurement for Hatch

Engineering Africa. Conducted vendor Audit & inspections. Supplier capacity and feasibility for material storage and handling prior transport to site.

Managed pipe & plate fabrication and welding activities by vendors and transportation to site.

Maintained detailed records of all quality assurance activities, providing comprehensive documentation for audits and reviews.

Prepared detailed reports on quality metrics, inspection findings, and corrective actions.

Communicated effectively with stakeholders, ensuring transparency and timely resolution of quality issues.

Conducted regular safety audits and training sessions to promote compliance and awareness among staff.

Auditing Vendors and Suppliers


Operational Capabilities:

Evaluate their production capacity and facilities.
Assess their quality control processes and certifications.

Verify their experience and track record in the industry.

Compliance:

Ensure they comply with relevant industry regulations and standards.


Contractual Terms:

Carefully review the terms and conditions of the proposed contract.

Ensure that the contract clearly outlines responsibilities, payment terms, dispute resolution mechanisms, and termination clauses.


Material management and handling, especially related to overseas shipping, transportation, and planning:

Managed overseas shipping logistics for \[number\] containers/tones of materials.

Implemented tracking systems to monitor shipments in real-time.


Material Planning and Handling:

Developed material requirements planning (MRP) schedules to ensure timely delivery of materials.


Coordinated with suppliers and manufacturers to ensure timely procurement and delivery.

Implemented quality control measures to verify material specifications and standards.

Supervised material handling processes, including storage, transportation, and distribution.

Material Management and Procurement Specialist

Responsibilities:

Develop and implement procurement strategies to ensure a reliable and cost-effective supply chain.

Identify, evaluate, and select qualified vendors based on quality, price, and delivery performance.

Negotiate favorable terms and conditions with suppliers, including pricing, payment terms, and delivery schedules.


Risk Management: Assess and mitigate risks associated with procurement, such as supplier disruptions or quality issues.

Vendor Performance Evaluation: Monitor and evaluate vendor performance to ensure they meet expectations.

Project Lead Supervisor | Workshop | Discharge Tanks | Winder drums | Fabrication | PWHT| NDT
FLSmidth Minerals-China

Objectives: Material inspection | MTC to verify against BOQ | Fabrication | piping | plate | Welding |
Assembly | Laser measurement Testing | Dimensions before PWHT | Dimension After PWHT| Safety &
Quality


Pre Inspection prior fabrication, rake arms, shafts, and stainless-steel feed boxes with piping. Verify material with MTC and against BOQ before fabrication. And conform required material property.

Pre heat to be monitor on 100mm winder drum prior welding. Coordinated air leak tests, PRWHT, and PWHT on required equipment.

Laser Dimension check before and after PWHT. Component final assembly and shaft test. All heavy impact elbow and pip to be welded and transported.

All method statement to be review and approve prior any fabrication work. Conducted regular safety audits and training sessions to promote compliance and awareness among staff,

Inspection on Winder 200mm and 150mm material, cutting, bending, folding, beveling, back gouge and welding.

Inspection Points for Massive Rack Assembly and Measurements

Rack Assembly and Measurements:
Structural Integrity:

Inspect for any cracks, bends, or deformations in the rack structure.

Verify the stability of the rack under load conditions.

Check for proper alignment of all components.
Dimensions and Tolerances:

Measure the overall dimensions of the rack using laser tools for accuracy.

Verify that all components meet specified tolerances.

Check the alignment of horizontal and vertical members.

Fasteners and Connections:
Inspect the condition of all bolts, nuts, and other fasteners.

Verify that all connections are tight and secure.
Check for any missing or damaged components.
Load Capacity:

Conduct load tests to ensure the rack can safely support the intended weight.

Monitor deflection and stress levels during testing.
Angular Fish Line Assemblies and Massive Shaft:
Alignment:

Ensure the angular fish line assemblies are properly aligned with the shaft.

Verify that the rotation axis of the assemblies coincides with the shaft's axis.
Rotation Smoothness:

Inspect for any binding or resistance during rotation.

Check for excessive vibration or noise.
Measure rotational speed and torque.

Bearing Condition:
Inspect the condition of the bearings supporting the shaft and assemblies.

Check for signs of wear, damage, or contamination.
Measure bearing play and vibration.

Load Capacity:

Test the load capacity of the angular fish line assemblies and shaft.
Verify that they can safely support the intended loads.

Safety Devices:
Inspect the condition of any safety devices, such as guards or limit switches.

Ensure they are functioning properly and meet safety standards.

By conducting these inspections, you can identify and address potential issues before the rack is put into service, ensuring its safety and reliability.

Work Shop Quality Manager| Delmas Engineering | Manufacturing | Workshop
South Africa

Objectives: Procure Material | Manage Fabrication shop| Tanks & Piping | Equipment | Quality & Safety

Coordinated with procurement and project management teams to address any material or process discrepancies promptly.

Supervised the manufacturing of petrochemical plate work, structures, and LP pipe spool welding.

Managed the production of carbon filters and stainless steel process tanks. Ensured compliance with construction codes for piping, tanks, and welding.

Fabricate and Supply all the structural pipe supports to site to install for piping and equipment. Developed and enforced safety protocols to ensure a safe working environment on all project sites.

Fabrication and Welding:
Inspect raw materials for defects and compliance with specifications.

Monitor welding processes to ensure adherence to welding procedures and codes.

Conduct visual inspections and non-destructive testing (NDT) on welds.

Verify weld dimensions and tolerances using appropriate measuring tools.

Review and approve welding qualification records.

Heat Treatment:

Monitor heat treatment processes to ensure compliance with specifications and procedures.
Verify temperature and time parameters using recording devices.

Review and approve heat treatment records.
Dimensional Check:

Conduct regular dimensional checks using precision measuring instruments.

Maintain dimensional control records.

Audit:

Conduct internal audits to assess compliance with quality management systems (QMS).

Identify non-conformities and corrective actions.
Monitor the implementation of corrective actions.
Review audit reports and management reviews.

Continuous Improvement:

Identify areas for improvement through data analysis and feedback.

Implement corrective actions and preventive measures.

Monitor the effectiveness of improvement initiatives.

Facilitate continuous improvement activities within the team.

CAPA Methodology:

Investigate non-conformities and root causes using root cause analysis (RCA) techniques.

Develop corrective actions and preventive measures.

Implement and monitor the effectiveness of CAPA actions.

Maintain CAPA records and documentation.

Performance Management:

Evaluate the performance of QAQC personnel against established criteria.

Provide feedback and coaching to support professional development.


Client Communication and Management:
Communicate effectively with clients regarding quality-related matters.

Coordinate with clients on quality inspections and audits.

Build strong relationships with clients based on trust and mutual respect.

Material Management and Procurement Specialist

Responsibilities:

Vendor Management: Identify, evaluate, and select qualified vendors based on quality, price, and delivery performance.

Assess and mitigate risks associated with procurement, such as supplier disruptions or quality issues.

Ensure compliance with relevant regulations, standards, and company policies.

Objectives: Procure Material | Manage Fabrication | erection | installation | Tanks & Piping | Equipment |
Welding Inspection | Quality & Safety


Inspection on material prior fabrication as per drawing and scope specification. Conduct Inspection process on piping and welding activities.

Compete all process interventions as er QCP all project activities. Conducted hydro testing, post-test punch, and handover.

Ensured adherence to construction codes ASME B31.3, ASME IX for welding, Conducted detailed inspections

and audits to ensure compliance with ASME Section XI and ISO 9001:2015

standards. Developed corrective action plans to address non-conformity and drive continuous improvement.

Tank Farm Fabrication and Welding in Petrochemical Industry
Fabrication:

Material Inspection: Verify the chemical composition and mechanical properties of materials used for tank construction.

Dimensional Checks: Ensure that the dimensions of all components comply with design specifications.
Fabrication Process: Monitor fabrication techniques like cutting, bending, and forming to ensure quality.

Welding Procedure Qualification: Ensure that welding procedures are qualified and meet relevant standards.
Welding:


Pre-Heat: Verify that base materials are pre-heated to the required temperature before welding.
Welding Process: Monitor welding techniques, such as SMAW, GTAW, or GMAW, to ensure proper execution.

Interpass Temperature: Maintain the correct interpass temperature between weld passes.
Post-Weld Heat Treatment (PWHT): Ensure PWHT is performed according to specifications.


Non-Destructive Testing (NDT): Conduct NDT (e.g., radiographic testing, ultrasonic testing) to detect defects in welds.

Weld Inspection: Verify weld dimensions, appearance, and adherence to welding codes and standards.

Additional Considerations:
Corrosion Protection: Ensure appropriate corrosion protection measures are implemented, such as coatings or linings.

Safety: Adhere to safety regulations and procedures, especially when working with hazardous chemicals.

Documentation: Maintain detailed records of all inspection activities, including NDT results and corrective actions.

Third-Party Inspection: Consider engaging a third-party inspection agency for independent verification.

Continuous Improvement: Implement a system for identifying and addressing quality issues to ensure ongoing improvement.