IT Support
Tasheel
مجموع سنوات الخبرة :11 years, 3 أشهر
Installation and maintenance of windows server 2012 (Active Directory, DNS, DHCP, File Server & Print Server etc.) • Daily desktop troubleshooting (windows7, 8 and 10) • Daily MS office support (Office 2013 & Office 365) • Daily printer troubleshooting • Responsible for creating new users and pc accounts for staff • Responsible for creating user accounts for biometric attendance system • Responsible for activating Mohre users and Amer users • Responsible for creating user emails in Cpanel and configure outlook in their system • POS machine support • Cisco routers, switches and ASA firewall support • Responsible for creating Qmatic Users • Arranging network and power cables • Responsible for creating inventory of IT peripherals • First point of contact in case L1/L2 support • Provide support on call, online and by visit physically
Done project for Etisalat leased line upgradation with Dimension Data, Emircom and Smart World.
Responsible for the installation and configuration of Cisco routers (1921, 2911, 2921, 3925, 3945, 4500)
Upgrade IOS of Cisco Routers.
Configure 4G LTE HSPA module for remote connectivity.
Responsible for the mounting of router inside rack.
Configuring the SFP module for fiber connectivity.
Provide the device safely in customer hand.
Connect router with customer end device and ensure the connectivity by remote management team.
After installation take logs and pictures of device.
Responsible for providing the installation report to management team.
First POC with Emircom and vendor for global installation of routers for Etisalat.
Responsible to explain the scope of work to field engineer in remote countries.
Responsible for the shipment of devices to remote countries.
Keep the record of devices installation in remote countries.
Installation & maintenance of windows server 2008R2 (Active Directory, DNS, DHCP, File Server, WDS, WSUS, IIS & Print Server etc.)
Installation & maintenance of Microsoft exchange server 2007.
Create users accounts for system access and for mail.
Installation and maintenance of tracking software’s (VM, Gosafe, Teltonika).
Daily, weekly & monthly Backup of windows server 2008 and client machines i.e. windows XP, 7, Mac System and exchange server.
Responsible for the maintenance of MIS Application.
Configure mikrotik load balancer.
Maintain TP Link switches.
Launch Teltonika a vehicle tracking software in company and responsible for the installation and configuration.
Configure Teltonika GSM tracking devices and create account for tracking devices in teltonika software.
First POC with Teltonika vendor.
Give training to call center team about the usage of Teltonika client software.
Regular checkup of server and client machines to keep safe from virus and spam.
First point of contact in case L1/L2 support.
Provide support on call, online and by visit physically.
Installation and maintenance of company ERP System (DMIS, CRM)
Installation and maintenance of windows server 2003 (Active Directory, DNS, DHCP, Terminal, WDS, WSUS, IIS & Print Server etc.)
Daily, weekly & monthly Backup of windows server 2003 and client machines i.e. windows XP, 7.
Installation & maintenance of SQL server at basic level.
Installation and maintenance of client machines i.e. windows XP, 7.
Provide support of desktop computers and printers at software and hardware level.
Provide support of laptops, pads & mobiles at software level.
Regular checkup of server and client machines to keep safe from virus and spam.
Keep the devices strong password protected and safe from any external connection i.e. usb, card reader & external hard drive.
Keep the server room environment neat & clean and maintain the required room temperature for the best performance of devices.
Use access control system for the safety of server room.
Regular checkup of cables i.e. power cables, network cables and vga cables and replace connectors of network cables in case of fault.
First point of contact in case L1/L2 support.
Provide support on call, online and by visit physically.