أحمد محمد

• Managing and monitoring all installed systems and infrastructure (Cloud, physical, virtual-V-Center)
• Managing and monitoring all Service desk tickets and assign accordingly concerned team through.
• Managing Unified management end point security, desktop central server, Active directory and all operation, and other projects with service now and service desk support also.
• Installing, configuring, testing, and maintaining operating systems, application software and system management tools
• Ensuring the highest levels of systems and infrastructure availability and applying security compliance.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability& optimization
• disaster recovery plane and test monthly
• Patching all computer and Servers to be updated through ManageEngine tools
• Managing Cloud Crowd strike system for all Computers and checking vulnerable systems or threats.
• NAC access control management for applying physical security for our infrastructure systems.

• Inventory system management
• Supporting Retail Pos Machines for all sites.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.

• Participate in the design of information and operational support systems.
• Provide First, 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem resolution

Manning company data center and monitoring all systems
mails server(red mail-exchange 2013)
domain controller and additional, active directory, wsus, polices, updates, KAV antivirus server, backup solutions

network devices, routers, switches, access points and VPN tween Egypt and UAE
Call center systems and voice solutions which server Market research business needs
sound systems and focus vision systems
planning for DRP AND Bcp
dealing with vendors
supporting Users as second&third line support

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources and systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

- Troubleshooting any reported problems.
- Perform regular security monitoring to identify any possible intrusions
- Controlling and maintaining Corporate Antivirus configuration
- Performing backups and replication for disaster recovery of a hosted environment.
- Applying operating system updates, patches, and configuration changes.
- Create, change, and delete user accounts per request.
- Company’s Exchange admin supporting about 550 users.
- Troubleshooting SMTP and Mail Delivery issues.
- Implementing and maintaining Forefront Threat Management Gateway 2010 firewall, VPN and proxy server.
- DNS, DHCP, WSUS configuration, maintenance and troubleshooting.
- Some support of Mac OS based systems.
- Building and maintaining data center environmental, Introducing and integrating new technologies into it.
- Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.

- Configuring cisco routers and switches and do changes when required.
- Installing and managing Cisco IP phones environmental including Cisco unified call managers, voice gateways and a call manager express.GSM gateway, elastics, asterisk


- Monitor network equipment and traffic.