Big Data Consultant &I.T Audits
Zain - Kuwait
Total years of experience :16 years, 11 Months
- Responsible for managing Big Data Implementation & infrastructure cost and evaluating the security as per Zain Sec Policy.
- Preparing and enforcing IT strategies and Security policies.
- Certified as System Auditor (CISA)
- Responsible for Contributing to budget formulation in line with business objectives
- Developing, executing and Manage all new projects related to IT Infrastructure for Zain Bi
- Troubleshooting & Maintenance of database and administration
- Responsible for Research, develop and integrating Big Data components for Zain Kuwait Telecom to take advantage of new business opportunities offered by evolving technologies.
- Guiding and supporting other departments on issues related to infrastructure or information technology in general that affect business and enhance efficiency.
- Recommending appropriate cost-effective business responsive systems solutions to help the Zain Telecom meet its business objectives and ensure that the requirements are executed.
- Developing, designing and manage the implementation of solutions and hardware infrastructure that are acquired and monitor the effectiveness of these systems from Poc to Operation.
- Implement the relevant security procedures and practices in order to ensure data integrity and confidentiality of information.
- Managing the IT support tasks to ensure effective support to all users.
- Monitor database for availability and performance optimization.
- Participated in the initial information gathering task force for evaluating the feasibility of a co-sourcing practice for the firm
- Responsible for Mission critical support issue relating to Database down, Overcame situation and resolved issues in time before SLA breach for Sev1
- Reproducing customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation.
- Worked cross-functionally with Customers, Pivotal Support and Engineering to ensure resolution of customer issues.
- Received “Top Engineers” awards. Ranked No. 1 out of 75 Technical Engineers support Consultant associates nationwide.
- Trained new Support Engineers and guided on their on Job issues.
- Cross Skilled New hires and provided guidance and path to move up in their roles hire.
- Providing Technical Inputs clients after analyzing the issue, and responsible for troubleshoot and diagnose problems
Relating to HP san Storages.
- Training and monitoring, providing on floor feed back to improve their quality of support to customer adhere to compliance of the company.
- Provided action plan to customer and request approval from customer, before starting the MOP Activity.
- Assist management in creating training materials pertaining to troubleshooting and solution guide.
- Actively update, maintain and monitor all aspects
- Documented detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Resolve support tickets in a fast and professional manner
•Keep support requester updated on the progress of resolving their support ticket
•Actively comment your work for each support query
•Ensure all support coming in on emails, phones and conversations is logged in the support system
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courses: Certified Information System Auditor (CISA)