Khushi Dubey

• Delivered high-end financial support for US-based digital banking and payroll cardholders.
• Resolved critical escalations regarding transaction disputes, account security, and fraud alerts.
• Maintained flawless compliance with strict US banking regulations and data privacy protocols.
• Consistently surpassed target KPIs for Quality Assurance (QA) and First Contact Resolution
(FCR).

Managed multi-channel (voice, chat, email) service delivery for a diverse global client base.
Troubleshot complex technical and account issues swiftly to maximize user satisfaction.
Utilized advanced CRM tools to log interactions and streamline international case management.

• Anchored client relations, driving user onboarding, milestone management, and account
retention.
• Increased retention rates by proactively resolving service bottlenecks and complaints.