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Khushi Dubey , Customer Service Associate

Khushi Dubey

Customer Service Associate·Teleperformance (Rapid Paycard, USA)

India

Bachelor's degree, Art

Work experience

Total years of experience: 4 years, 7 months

Customer Service Associate

January 2024 - June 2026

Teleperformance (Rapid Paycard, USA)

Texas, United States •Remote

January 2024 - June 2026

• Delivered high-end financial support for US-based digital banking and payroll cardholders.
• Resolved critical escalations regarding transaction disputes, account security, and fraud alerts.
• Maintained flawless compliance with strict US banking regulations and data privacy protocols.
• Consistently surpassed target KPIs for Quality Assurance (QA) and First Contact Resolution
(FCR).
Company industry:
Banking

Customer Service Representative

April 2024 - September 2024

Telus

Gurgaon, India

April 2024 - September 2024

Managed multi-channel (voice, chat, email) service delivery for a diverse global client base.
Troubleshot complex technical and account issues swiftly to maximize user satisfaction.
Utilized advanced CRM tools to log interactions and streamline international case management.
Company industry:
Telecommunications

Customer Relationship Associate

January 2019 - January 2021

Lido Learning

Noida, India •Remote

January 2019 - January 2021

• Anchored client relations, driving user onboarding, milestone management, and account
retention.
• Increased retention rates by proactively resolving service bottlenecks and complaints.
Company industry:
Training & Education Center

Education

University of Allahabad

December 2020

December 2020

Bachelor's degree, Art

India

CBSE Board

May 2017

May 2017

High school or equivalent, Biology

India

Skills

BANKING

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE REPORTING

Intermediate

COMPUTER LITERACY

Intermediate

COMPUTER SECURITY AWARENESS TRAINING

Intermediate

CROSS CULTURAL STUDIES

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

FINANCE

Intermediate

Languages

English

Beginner

Hobbies and interests

Reading