KHWAJA MOHAMMAD TARIQ

Key Result Areas:
 Resolving customer complaints while prioritizing customer satisfaction and loyalty.
 Following through with client requests to resolve problems.
 Managing to increase sales by 15%.
 Supervising employees and assessing performances to determine training needs and define accurate plans for decreasing process lags.
 Training and regularly mentoring associates on performance-oriented strategies and customer service techniques.
 Assisting with pricing questions, inventory availability, and changes to existing orders and shipping information.
 Formulating end-to-end sales solutions, streamlining operations, while contributing to long-term growth objectives of the corporate entity
 Increasing revenue and pipeline growth through strategic sales solutions, analytics and channel partner alliances within short time of on-boarding
 Steering business operations for the profit centre to realize pre-planned sales and revenue targets; formulating profit centre budget for operational/ business development activities
 Formulating, developing and implementing yearly business strategies to ensure attainment of revenue goals and profitable sell through.

Key Result Areas:
 Achieved a notable reduction of up to 5% in daily expenses through strategic cost-saving initiatives and efficient resource allocation.
 Leveraged strong negotiation skills to secure favourable contracts and product prices, fostering mutually beneficial relationships with vendors and developers.
 Spearheaded initiatives resulting in a significant 20% increase in profit margin, demonstrating adept financial management and business acumen.
 Developed comprehensive project plans and effectively communicated deadlines to ensure timely project completion, optimizing workflow efficiency and productivity.
 Utilized persuasive communication skills to effectively demonstrate product features and benefits to potential customers, driving sales and promoting brand loyalty.

Key Result Areas:
 Crafted precise cost estimates and bid documents by thoroughly analyzing customer RFPs and collaborating closely with project managers, ensuring accuracy and alignment with project requirements.
 Orchestrated seamless communication with customers, handling an average of 74 calls per day with professionalism and efficiency, fostering strong client relationships and satisfaction.
 Drove a notable 10% increase in sales through strategic initiatives and proactive client engagement, leveraging market insights and customer relationships to achieve revenue growth.
 Offered expert technical troubleshooting and problem-solving support to clients experiencing issues with installed equipment or systems, resolving issues promptly and ensuring uninterrupted operations.
PREVIOUS WORK EXPERIENCE