Customer Service
barwa bank
مجموع سنوات الخبرة :11 years, 11 أشهر
Greet clients over the phone and inquire inttheir purpose of calling
Handled client calls and answered questions on account balances and updates on amount being debited or credited .
Helped customer in understanding the ease of online transactions and other banking service .
Reviewed all ATM balances and assured that each machine maintains sufficient amount to cater to people's need in an area .
Checked transactions like withdrawals, deposits, money transfer and maintained a spreadsheet for ensuring accuracy of data and balance .
Create and handling various tickets of clients issues, Ticket resolution as per priority.
Review transaction information and chargeback's filed with various card brands, processors .
Process credit card inquiries, retrieval requests, chargeback's, disputes via ticketing system and payment portals.
Manage large amounts of inbound and outbound calls in a timely manner.
follow up CRM ticket and assign it to the considerate department to solve the issue more quickly and make the customer more satisfy
Monitor team KPI's and report .
deal directly with customers either by telephone, electronically or face to face
set up new customer accounts
Conducts problem solving and troubleshooting
Handling complaints and queries
Updating the database with the possible changes and the customers' status
Managing the daily customer portfolios.
Repairing issues confronted while the customer navigate .I worked for the count of the internet supplier Bouygue Telecom.
My field includes hardware, peripherals, software and networking, repairs, updates, and more.
Addressing more complex problems through guidance by telephone, problem resolution by remote control access or onsite repair
It's about offering a comprehensive set of technical services, with support customized to the business and product
Select appropriate offers to resolve the customer's issues .
computer science