Kimberly Anne Rotone

and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
•Carry out controlled/uncontrolled/emergency evacuation of passengers
•Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
•Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.
•Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
•Provide ticket sales, train services information and respond to passenger enquiries.
•Distribute publicity materials and handle lost property.
•Assist passengers with special accessibility needs.
•Meet and greet customers and provide a highly visible and proactive level of customer service.
•Perform shift and emergency duties when required.
•Perform and carry out other duties as instructed / directed by the Station Master, Lead Station Master, Assistant Station Manager, Station Manager and Head of Operations.
•Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Manager in collaboration with the Passenger Services Manager.
•Comply fully with procedures and instructions instructed as part of the certified training and instructions.

courteously calls and respond to the customer.
•Performs general clerical/office functions, as needed, including but not limited to filing, arrange older records, photocopying, scanning, printing documents and emailing.
•Monitor office supplies and place orders when necessary.
•Takes and relays messages direct calls to the appropriate personnel refers inquiries and request.
•Provides basic information regarding the services and products offered by the company.
•Monitoring stock count and processing request orders of packaging supplies and goods on weekly basis.
•Organizing the dispatch area for food deliveries
•Ensure that the customer information clearly coordinate to the riders in order to deliver the food quickly.
•Conduct basic training for the new comer employee.
•Designate task and responsibility according to their job description.
•Accepting all the orders of the customer/s thru the platforms ( Deliveroo, Uberaets, Zomato, Careem
•Now, Carriage, Talabat and Online website ).

Starbucks Coffee)
Al Barsha 2 Dubai, United Arab Emirates


•Run the operations during scheduled shifts (includes opening and closing the store).
•Training new joiners.
•Supervising employees.
•Working efficiently and effectively in order to minimize the queue
•Ensuring that company's customers are well-attended to, assuring their needs is satisfied
•Follow Health, safety and sanitation guideline for all products, Follow FIFO in all product.
•Operate POS procedures including system order transactions accept payment cash or credit card, control the voiding system, opening and cash handling in procedure, system reconciliation, daily banking procedures.
•Prepare Daily/weekly sale’s report and petty cash using Microsoft office
•Maintain records of goods ordered and received
•Handle stock counting and generate inventory report.

and receive client’s queries concerning internet connection, creating reports derived from the trouble encountered and do coordination to the outbound technician for proper and prompt actions.
•Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
•Configure software to connect to Internet application servers.
•Provide brief training to clients over the phone to automatically attend to their query related to Internet connection before handing over to the technician in charge for further instructions and procedure.
•Ensure that all information is accurate and complete to promptly address their needs. We provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
•Obtain general understanding of OS and application operations related to company offered services to easily identify and advise them correctly on operational issues in client computer systems.