Kimberly Jane Litera

• Deliver structured lessons in Math in the Modern World (GE4) to undergraduate students.
• Develop lesson plans, learning materials, and assessments aligned with the course outline.
• Monitor student progress and provide academic guidance to support learning outcomes.
• Maintain accurate attendance, grading, and student performance records.

• Assist staff and students with system-related inquiries and provide basic troubleshooting support.
• Handle phone and email correspondence, ensuring timely and accurate responses.
• Maintain accurate records and documentation of incidents, requests, and resolutions.
• Coordinate with multiple departments to resolve operational and system-related concerns.
• Provide regular status updates to users and internal stakeholders.
• Support daily office operations while managing multiple concurrent tasks.

• Coordinated tasks and communication between internal teams and overseas clients.
• Managed project documentation, status reports, and client updates to ensure delivery timelines.
• Identified issues early and ensured resolution through consistent follow-up.
• Strengthened cross-cultural communication and multitasking abilities in a remote-team setting.

• Responded to inbound customer inquiries professionally and within service-level targets.
• Provided clear product information and resolution support to ensure customer satisfaction.
• Maintained accurate records of customer interactions and case resolutions.
• Operated in a high-volume environment requiring strong communication and problem-solving.