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Kim Charlene Hipol, Customer Sales Representative – Email Support

Kim Charlene Hipol

Customer Sales Representative – Email Support·Inspiro Relia Inc.

Qatar

Bachelor's degree, Bachelor of Science in Business Administration Major in Marketing Management

Work experience

Total years of experience: 9 years, 2 months

Customer Sales Representative – Email Support

September 2022 - August 2025

Inspiro Relia Inc.

Quezon City, Philippines

September 2022 - August 2025

• Responded to customer inquiries via email with accuracy,
empathy, and adherence to service-level agreements.
• Processed orders, tracked deliveries, and coordinated with
logistics and operations teams to resolve issues efficiently.
• Maintained accurate documentation of customer transactions,
ensuring compliance with data privacy regulations.
• Generated and submitted daily productivity and performance
reports to supervisors for tracking and analysis.
• Consistently achieved or exceeded quality and productivity
targets, contributing to high customer satisfaction ratings.
Company industry:
Business Process Outsourcing (BPO)

Customer Sales Representative – Seasonal Agent

April 2019 - August 2025

Inspiro Relia Inc.

Quezon City, Philippines

April 2019 - August 2025

• Delivered email-based customer support by providing detailed
product information and resolving concerns promptly.
• Maintained organized records of customer interactions for
reference and reporting purposes.
Company industry:
Business Process Outsourcing (BPO)

Team Leader

April 2023 - May 2025

Hot Shot Cafe

Doha, Qatar

April 2023 - May 2025

• Directed daily café operations and trained staff to maintain
consistent service quality.
• Managed inventory control and processed purchase requests to
ensure smooth supply flow.
• Collaborated with staff and management, fostering a positive
team culture to achieve service and operational goals.
• Compiled and analyzed daily sales and operational reports to
support effective decision-making.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Customer Sales Representative (In-App/Email Support)

September 2022 - March 2023

Inspiro Relia Inc.

Quezon City, Philippines

September 2022 - March 2023

• - Addressed customer inquiries and complaints via email, ensuring a high level of accuracy and professionalism, which enhanced customer satisfaction.
• - Processed orders and tracked deliveries, collaborating with internal teams to swiftly resolve issues and improve operational efficiency.
• - Organized and maintained documentation of customer interactions, contributing to streamlined reporting and analysis for daily performance metrics.
• - Developed strong communication skills, essential for supporting administrative tasks and collaborating effectively with team members.
• - Demonstrated strong organizational abilities, which will aid in managing office tasks, marketing initiatives, and HR functions efficiently.
Company industry:
Business Process Outsourcing (BPO)

Barista / Manager

October 2021 - September 2022

Kafe Corner

Isabela, Philippines

October 2021 - September 2022

• Oversaw end-to-end café operations, from staffing and training
to sales tracking and expense management.
• Monitored product quality and compliance with health and
safety standards.
• Managed supplier relations, negotiated purchase terms, and
ensured timely procurement of goods.
• Maintained financial records, processed petty cash transactions,
and reconciled sales reports.
• Introduced new menu items and promotions, contributing to
increased customer traffic and sales growth.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Barista

May 2021 - October 2021

He+Brew Café and Bistro

Isabela, Philippines

May 2021 - October 2021

• Delivered high-quality beverage preparation and customer
service in a fast-paced environment.
• Assisted in inventory checks, replenishment, and stock rotation
to minimize waste.
• Supported daily operational tasks, including cash handling and
maintaining cleanliness in compliance with company standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Frontliner

September 2019 - March 2021

J.CO Donuts & Coffee – Mall of Asia Complex,

Pasay, Philippines

September 2019 - March 2021

• - Provided outstanding customer support, enhancing client satisfaction in a fast-paced setting.
• - Executed accurate POS transactions and maintained meticulous inventory management, ensuring seamless operations.
• - Organized front-of-house activities, contributing to a welcoming atmosphere for visitors and clients.
• - Collaborated on marketing initiatives through effective product displays and promotional strategies.
• - Supported administrative functions, including order preparation and adherence to store opening/closing protocols.
• - Developed strong interpersonal skills, fostering positive relationships with customers and team members alike.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Frontliner

January 2019 - January 2021

J.CO Donuts & Coffee

Pasay, Philippines

January 2019 - January 2021

• Managed high-volume customer transactions accurately using
POS systems.
• Ensured efficient front-of-house operations, including order
preparation and product display arrangements.
• Provided product recommendations to enhance customer
satisfaction and upsell items.
• Contributed to team goals by assisting with store opening,
closing, and restocking duties.
Company industry:
Catering, Food Service, & Restaurant

Customer Sales Representative (Seasonal Agent)

April 2019 - May 2019

Inspiro Relia Inc.

Quezon City, Philippines

April 2019 - May 2019

• - Delivered exceptional email support, addressing customer inquiries and providing detailed product information to enhance customer satisfaction.
• - Ensured meticulous maintenance of customer records, contributing to efficient data management and streamlined operations.
• - Achieved daily productivity targets consistently, demonstrating strong organizational skills and a commitment to excellence.
• - Developed effective communication skills, fostering positive relationships with customers and colleagues alike.
• - Adapted quickly to diverse tasks, showcasing versatility and readiness for administrative, marketing, HR, and receptionist responsibilities.
Company industry:
Business Process Outsourcing (BPO)

Assistant Human Resource Management Officer

August 2017 - April 2019

Local Government Unit

Isabela, Philippines

August 2017 - April 2019

• Assisted in recruitment activities, including job postings,
applicant screening, and scheduling of interviews.
• Maintained and updated employee records, contracts, and HR
documentation.
• Supported payroll processing by gathering and validating
attendance data.
• Coordinated employee orientation programs and facilitated
internal communication regarding HR policies.
• Managed filing systems and maintained confidentiality of
sensitive employee information.
Company industry:
Public Administration

Management Trainee

January 2016 - January 2017

Red Ribbon-

Isabela, Philippines

January 2016 - January 2017

• Assisted in overseeing daily store operations, including
inventory management, staff scheduling, and customer service.
• Trained in sales strategies, product quality control, and
operational standards to ensure brand consistency.
• Supported team leadership in meeting sales targets and
maintaining high customer satisfaction.
• Learned and applied management skills in staffing, training, and
performance monitoring.
• Ensured compliance with company policies, health, and safety
regulations.
Company industry:
Catering, Food Service, & Restaurant

Education

University of Saint Louis Tuguegarao

April 2016

April 2016

Bachelor's degree, Bachelor of Science in Business Administration Major in Marketing Management

Philippines

I earned my BSBA in Marketing from USLT, where I not only focused on academic excellence but also gained practical experience as a working student for one semester. During my college years, I actively participated in various events and activities, which helped me develop strong organizational, teamwork, and time-management skills while balancing work and studies.

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
Trello
Intermediate
Trello
Intermediate
Asana
Intermediate
Asana
Intermediate
Clickup
Intermediate
Clickup
Intermediate

Languages

English
Beginner
Tagalog
Beginner

Training and Certifications

Certifications
Barista NCII –
Barista NCII –