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تم إلغاء حظر المستخدم بنجاح
Kim Charlene Hipol, Customer Sales Representative – Email Support

Kim Charlene Hipol

Customer Sales Representative – Email Support·Inspiro Relia Inc.

قطر

بكالوريوس, Bachelor of Science in Business Administration Major in Marketing Management

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 2 أشهر

Customer Sales Representative – Email Support

سبتمبر 2022 - أغسطس 2025

Inspiro Relia Inc.

Quezon City، الفلبين

سبتمبر 2022 - أغسطس 2025

• Responded to customer inquiries via email with accuracy,
empathy, and adherence to service-level agreements.
• Processed orders, tracked deliveries, and coordinated with
logistics and operations teams to resolve issues efficiently.
• Maintained accurate documentation of customer transactions,
ensuring compliance with data privacy regulations.
• Generated and submitted daily productivity and performance
reports to supervisors for tracking and analysis.
• Consistently achieved or exceeded quality and productivity
targets, contributing to high customer satisfaction ratings.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Customer Sales Representative – Seasonal Agent

أبريل 2019 - أغسطس 2025

Inspiro Relia Inc.

Quezon City، الفلبين

أبريل 2019 - أغسطس 2025

• Delivered email-based customer support by providing detailed
product information and resolving concerns promptly.
• Maintained organized records of customer interactions for
reference and reporting purposes.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Team Leader

أبريل 2023 - مايو 2025

Hot Shot Cafe

الدوحة، قطر

أبريل 2023 - مايو 2025

• Directed daily café operations and trained staff to maintain
consistent service quality.
• Managed inventory control and processed purchase requests to
ensure smooth supply flow.
• Collaborated with staff and management, fostering a positive
team culture to achieve service and operational goals.
• Compiled and analyzed daily sales and operational reports to
support effective decision-making.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Customer Sales Representative (In-App/Email Support)

سبتمبر 2022 - مارس 2023

Inspiro Relia Inc.

Quezon City، الفلبين

سبتمبر 2022 - مارس 2023

• - Addressed customer inquiries and complaints via email, ensuring a high level of accuracy and professionalism, which enhanced customer satisfaction.
• - Processed orders and tracked deliveries, collaborating with internal teams to swiftly resolve issues and improve operational efficiency.
• - Organized and maintained documentation of customer interactions, contributing to streamlined reporting and analysis for daily performance metrics.
• - Developed strong communication skills, essential for supporting administrative tasks and collaborating effectively with team members.
• - Demonstrated strong organizational abilities, which will aid in managing office tasks, marketing initiatives, and HR functions efficiently.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Barista / Manager

أكتوبر 2021 - سبتمبر 2022

Kafe Corner

Isabela، الفلبين

أكتوبر 2021 - سبتمبر 2022

• Oversaw end-to-end café operations, from staffing and training
to sales tracking and expense management.
• Monitored product quality and compliance with health and
safety standards.
• Managed supplier relations, negotiated purchase terms, and
ensured timely procurement of goods.
• Maintained financial records, processed petty cash transactions,
and reconciled sales reports.
• Introduced new menu items and promotions, contributing to
increased customer traffic and sales growth.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Barista

مايو 2021 - أكتوبر 2021

He+Brew Café and Bistro

Isabela، الفلبين

مايو 2021 - أكتوبر 2021

• Delivered high-quality beverage preparation and customer
service in a fast-paced environment.
• Assisted in inventory checks, replenishment, and stock rotation
to minimize waste.
• Supported daily operational tasks, including cash handling and
maintaining cleanliness in compliance with company standards.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Frontliner

سبتمبر 2019 - مارس 2021

J.CO Donuts & Coffee – Mall of Asia Complex,

Pasay، الفلبين

سبتمبر 2019 - مارس 2021

• - Provided outstanding customer support, enhancing client satisfaction in a fast-paced setting.
• - Executed accurate POS transactions and maintained meticulous inventory management, ensuring seamless operations.
• - Organized front-of-house activities, contributing to a welcoming atmosphere for visitors and clients.
• - Collaborated on marketing initiatives through effective product displays and promotional strategies.
• - Supported administrative functions, including order preparation and adherence to store opening/closing protocols.
• - Developed strong interpersonal skills, fostering positive relationships with customers and team members alike.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Frontliner

يناير 2019 - يناير 2021

J.CO Donuts & Coffee

Pasay، الفلبين

يناير 2019 - يناير 2021

• Managed high-volume customer transactions accurately using
POS systems.
• Ensured efficient front-of-house operations, including order
preparation and product display arrangements.
• Provided product recommendations to enhance customer
satisfaction and upsell items.
• Contributed to team goals by assisting with store opening,
closing, and restocking duties.
مجال الشركة:
المطاعم وخدمات الطعام

Customer Sales Representative (Seasonal Agent)

أبريل 2019 - مايو 2019

Inspiro Relia Inc.

Quezon City، الفلبين

أبريل 2019 - مايو 2019

• - Delivered exceptional email support, addressing customer inquiries and providing detailed product information to enhance customer satisfaction.
• - Ensured meticulous maintenance of customer records, contributing to efficient data management and streamlined operations.
• - Achieved daily productivity targets consistently, demonstrating strong organizational skills and a commitment to excellence.
• - Developed effective communication skills, fostering positive relationships with customers and colleagues alike.
• - Adapted quickly to diverse tasks, showcasing versatility and readiness for administrative, marketing, HR, and receptionist responsibilities.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Assistant Human Resource Management Officer

أغسطس 2017 - أبريل 2019

Local Government Unit

Isabela، الفلبين

أغسطس 2017 - أبريل 2019

• Assisted in recruitment activities, including job postings,
applicant screening, and scheduling of interviews.
• Maintained and updated employee records, contracts, and HR
documentation.
• Supported payroll processing by gathering and validating
attendance data.
• Coordinated employee orientation programs and facilitated
internal communication regarding HR policies.
• Managed filing systems and maintained confidentiality of
sensitive employee information.
مجال الشركة:
الإدارة العامة

Management Trainee

يناير 2016 - يناير 2017

Red Ribbon-

Isabela، الفلبين

يناير 2016 - يناير 2017

• Assisted in overseeing daily store operations, including
inventory management, staff scheduling, and customer service.
• Trained in sales strategies, product quality control, and
operational standards to ensure brand consistency.
• Supported team leadership in meeting sales targets and
maintaining high customer satisfaction.
• Learned and applied management skills in staffing, training, and
performance monitoring.
• Ensured compliance with company policies, health, and safety
regulations.
مجال الشركة:
المطاعم وخدمات الطعام

التعليم

University of Saint Louis Tuguegarao

أبريل 2016

أبريل 2016

بكالوريوس، Bachelor of Science in Business Administration Major in Marketing Management

الفلبين

I earned my BSBA in Marketing from USLT, where I not only focused on academic excellence but also gained practical experience as a working student for one semester. During my college years, I actively participated in various events and activities, which helped me develop strong organizational, teamwork, and time-management skills while balancing work and studies.

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
Trello
Intermediate
Trello
Intermediate
Asana
Intermediate
Asana
Intermediate
Clickup
Intermediate
Clickup
Intermediate

اللغات

الانجليزية
مبتدئ
التاغلوج
مبتدئ

التدريب و الشهادات

الشهادات
Barista NCII –
Barista NCII –