kiran kayakkil

Provide IT Support for Students and Staff.
Provide Audio Visual Support for Classrooms, Auditoriums and for the Events.
Server Administration - DHCP, DNS, NPS, Print Servers.
Active Directory Administration.
Symantec Endpoint Protection Manager Administration.
Deep Freeze Server Administration.
Signage System Management - Samsung Magic Info.
L1 and L2 Network Support.
Juniper Switches, Aruba Wireless Controller Administration.
OS Deployment through SCCM.
All IT/AV related requests are handled through IT Helpdesk System - My HCT Support (Ivanti Web Desk).
Work closely with System Support Team.
IT/AV Assets Inventory Management.
Provide support for Cisco IP Phones.
Provide support for Zoom Meetings, Dista nce Learning System.
Administration  of  Managed  Print  System  and  Surveillance System in coordination with vendors.
Inventory Management.
Onelan Signage System‐Hardware and software management.
Management of Hoylu Interactive Walls.
Provide IT support for the labs.
Reserva room booking system management.
Provide support for Oblong Mezzanine System.
Solstice Wireless Display system management.
Provide support for Puffer Fish spherical display system.
Provide support for LED walls, BGM and PA systems.
Provide support for Remote view cameras.

Remote support for End Users through DameWare and RealVNC, Diagnose and resolve hardware, OS, application software and other end user issues, L1 and L2 support for Network issues, First point of contact for all IT issues in the offices and sites coming under my responsibility, Plan and develop the IT Infrastructure to meet company’s needs, Work closely with Server and Networking Team, Serves as an escalation point for the Helpdesk and Desktop Support.

Remote and onsite support for end users, CAD/CAM software license server administration, L1 support for Network issues, File Server administration, Active Directory administration.

Hardware and OS level support for Desktops, Workstations, Laptops and Servers (HCL, HP, Dell and IBM) provided by HCL to their customers, Support for MFPs, printers and scanners, Monitor all assign cases and update all activities on company tracking system, Perform troubleshoot on all network and application issues and recommend solutions to ensure better customer services, Manage requests from internal and external clients and resolve it through email and phone, Maintain accurate customer documents and prepare reports for all issues and resolutions, Administer all contractual obligations for clients and escalate issues if required.