Human Resources Manager
Unisys Global Services Ltd.
Total des années d'expérience :19 years, 3 Mois
Key Result Areas: Managing key sales tools like Salesforce Maintaining high levels of process efficiency and data quality Train team members on sales processes and systems Train team members on sales processes and systems Lead Resource Manager for Business Units for Global Services Organization Manage Resource Management cycle Collaborating with marketing and finance teams to align sales operation Support by providing the sales team with high-quality and competitive proposals Demand fulfilments - with prime objective of 'delivering right resource at the right time with right cost', resource utilization, recove factor/chargeability, labor pyramid management cycle Supply & Demand planning for Business Units/Service Towers Drive internal resource deployments, Build and manage proactive bench by hiring across the pyramid through standard operating procedures Requisition management for permanent, temporary & contingent workers Drive global skill and competency matrix database Transition head count supply for Steady state efforts and account Go-Live Manage Demand planning for Business Units Collaborate with Business leaders/Delivery leads and offer career development opportunities Managing end-to-end recruitment life cycle and ensuring adherence to the process; performing screening & short-listing of profiles as per the requirement Prepare Labor & Cost Pyramids, Budgets for various business units Oversee, manage, Transition/Transformation staffing assignments, ensure adherence to the global transition & transformation methodology Participate in the Sales Cycle reviewing, attending Oral presentation and performing due diligence from a staffing perspective
Key Result Areas: Conducting virtual training across the globe for new & existing employees through induction & refreshment sessions Managing end-to-end recruitment life cycle and ensuring adherence to the process; performing screening & short-listing of profiles as per the requirement Recruiting professionals on multiple skills through campus drives in colleges and other professional institutes. Recognizing training needs across levels through mapping of skills for different roles and evaluating existing level of competencies; a reviews with the Top Management undertaking retention & productivity enhancement measures for the frontline professionals recruited establishing & developing competency-based learning systems Creating & deploying professional program in sync with business requirements in multiple divisions Managing training budgets, customizing training programs, and adhering to training best practices Designing & conducting customized training programs and ensuring that training & development initiatives are aligned, with the organizational goals and culture by utilizing contemporary pedagogy, learning tools Formulating comprehensive strategies to manage program delivery and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives Developing business plan, identifying, and reviewing L&D needs for business stakeholders & implementing L&D plan across organizations & sales strategy development for assessments Supervising training audits, training skill assessments, designing training plans and feedback sessions using weekly, monthly and quarterly reviews to assure training delivery Conducting monthly reviews of performance, call quality and personal development plans for associates Spearheading the Campus hiring for Engineering fresher (Face-to-face and Telephonic)
Growth Path: Customer Service Associate Communication Coach Executive Trainer Highlights: Liaised with the Business Partner on design & facilitation of training for the launch of Two different sub processes Initiated training for product & systems transitions Project
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