Kiran Raj AT

• Developed and executed high-budget campaigns across various digital channels (Google Ads, Meta,
LinkedIn) for clients across the UAE.
• Created media plans and ensured campaigns achieved desired results.
• Collaborated seamlessly with cross-functional teams to craft compelling ad creatives and landing
pages, optimized for campaigns.
• Leveraged Google Analytics and Google Tag Manager to monitor campaign performance and deliver
actionable insights to clients.
• Created detailed performance reports with actionable insights and recommendations.

• Optimized social media campaigns across key platforms, improving community engagement and
consistently meeting KPI targets.
• Managed content calendars, ad budgets, and A/B tests to enhance overall campaign performance on
Meta Ads.
• Analyzed campaign results and implemented data-driven optimizations to strengthen ROAS and
efficiency.
• Developed and executed social media content and campaign strategies to support audience growth
and brand visibility.
• Implemented platform-specific strategies aligned with overall business and marketing goals.
• Basic knowledge of SEO.

• Social Media Marketing | Social Media Optimization
• Meta Ads | Linkedin Ads | Google Ads
• Experience in Canva

• Assisted clients from the US insurance market by processing requests within defined turnaround
times.
• Analyzed and understood client requirements to ensure accurate and timely case handling.
• Managed rush and priority requests received via email, maintaining service-level standards.
• Maintained and updated daily production, TAT, and HVC reports for performance tracking.
• Provided daily work summaries to supervisors and adhered to client service protocols.
• Reviewed and processed insurance policies without breaching turnaround time (TAT).

• Handled end-to-end chargeback dispute process, achieving a 90% resolution success rate and
minimizing financial losses for clients.
• Handle the complete cycle of chargeback.
• Representment | 1st time chargeback | Pre-Arbitration | RPCSSAFE Reporrting | SAFE Rejects |
Chargeback Rejects and Fraud Representment

• Worked in the Investment Banking domain under process Project Money, ensuring accuracy and
compliance in financial operations.
• This process has 9 levels of business under which the DOC control team is one.
• The basic functionality of the DOC control team includes processing client requests like order
selling, order buying, transaction and other similar trade related queries and eventually forwarding
those to the LOBs.