Debt Collection Officer, Customer Service, Quality Assurance, Coordinator
First Solution Management Services
Total years of experience :11 years, 5 Months
I'm Working on Multiple Projects in association with my company, Mainly with Etisalat, Du and Citi Bank and ENBD UAE
A high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.
•Provide accurate & timely updates to customers including proactive follow up.
•Ability to work in a team structure.
•Applying professional negotiation skills for the collections.
•Utilize Computer Systems to handle skip tracing.
•Strong attention to detail with the ability to remain calm & enthusiastic.
•Active listening of recorded calls & ensuring quality calls.
•Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.
•Resolving customers Billing/Accounts disputes and issues before deadlines.
•Negotiate settlements or monthly payment allowances within specific client guidelines.
•Negotiate for re-structured of loan according to banks policies.
•Dealing in all sort of serious complaints & providing satisfactory solutions.
•Co-ordinate with banks officials to take further perusal of customer accounts.
•Achievements
Got Several Excellent Performance Certificates
from ETISALAT
Got IPhone 6S as Reward for highest Achieved Target
Achieved Many Rewards upon selection as Excellent Caller from QA team.
Got various Excellent Performance Certificates from FSMSS Management
Achieved Excellent Customer Service & complaint handling officer reward
Lots of Cash rewards earned in different promotions
branch customers & supported branch staff in order to ensure delivery of quality service to the customers with regards to locker operations.
•Ensured that locker premises maintain highest standards hygiene, cleanliness & comfort.
•Maintained files & record of daily visit logs
•Responsible for balancing of lockers locker keys.
•Responsible to verify the signature of customers before allowing access to the lockers
•Checking of locker room after every individual customer’s visit & immediate reporting to Lost/Found items to the branch management.
•Make all possible efforts to recover any outstanding charges from the customers.
•Responsible for blocking locker operations in case of deceased /default of customer.
•Responsible for sending reminder letters to the customers.
•Arrange replacement of locks of surrendered lockers & lost keys by customers.
•Responsible of maintain record & submitting monthly FCY reporting to Head Office as well to SBP.
•Cheque books, preparing, issuing and destruction of undelivered Cheque books and daily balancing.
•To understand customers banking needs serving them with all financial solutions.
•Ensure customer fulfillment and satisfaction.
•Complete knowledge of account opening process Individual, Pvt and Public Ltd.
•Build Profitable client portfolios and ensured the highest levels of service standards for customers.
•Complete working on Customers KYC and the updated customers addresses queries.
•Maintained and update the record of the Customers for CBC purpose.
•Built Relationship with Clients and maintain deposit.
•Participated actively in the launch of new products and services in line with retail business plan.
•Customer Statements.
•Debit Visa Cards, Credit Cards, Auto Loan.
PROFESSIONAL SKILLS
•Ability to plan, organize, and prioritize work
•Ability to make decisions and solve problems
•Ability to give full concentration to a specific work
•Ability to verbally communicate with persons inside and outside the organization
•Technical knowledge related to the job
•Better way of convey and ability to convince
•Ability to learn and think how to implement
•A hard worker and result oriented person
•Proficiency with computer programs
•Having Good Typing speed
