Kiran Shettigar

Sr. System Engineer at Larsen & Toubro Infotech Ltd

• India
• My current job since February 2011

Planning, Design, Vendor Co-ordination, Implementation, Post Implementation support & Escalations
•Assisting the business development team for project bidding with technological competencies & solution designing for IPT/UC projects of Cisco and Avaya. Managing the technical aspects throughout the project lifecycle
•Requirements gathering & feasibility/scope definition for RFP’s received from Business Development team
•Interacting with clients globally from various countries like Europe, US, UK for understanding their business requirement and presenting a business case/solution to BU head/Practice head for IPT/UC projects






Project:
Offshore Project Support - (Role - Avaya Consultant)

•Project involves Level 1, 2 & 3 Support for Clients infrastructure globally
•Support includes Avaya IP Office, Avaya MES, SM, CM, AES, CMS, MM, Witness Contact Store, TeamView Unified operator and Integrated Management
•Co-ordination with client for planning up-gradation/migration of end of support applications
•Value add-on for projects in terms of implementing new applications & features
•Ensuring Closure of trouble ticket in defined SLA and root cause analysis for frequent incidents/problem

Project Lead at Datacom Product India Pvt Ltd

• February 2004 to January 2011

Project Management
•Leading & Mentoring team, Project Planning/Management & Task allocation
•Assisting the business development team for project bidding with technological competencies
•Handling major projects on IP telephony, Integrated Voice Response solution, Call center & corporate Voice Networking on Avaya Media servers, Nice Logger, IP Turret & Avaya IP office product Family
•Product designing & integration for Call center solutions on Inbound & Outbound Avaya Communication Manager & Avaya IP Office Products

2. Product Team Management

•Understanding new technology era in the market & development in the Avaya Product
•Training service / Sales team for Avaya Product Family
•Supporting Presales. Understanding & designing customized solution on the IP telephony, Data Networking solution and security Products
•Regular Updating & Key Tech-tips for ensuring best service grade in the market
•Handling Escalation on Avaya Products for Definity / Media servers & Unified Messaging and Avaya IP Office
•Supporting small & mid size Call Centers of Avaya and Product testing



Projects:
Mumbai Police Dial 100 -

• to

11+ Years of experience in IP telephony, Unified Communication and Voice Networking in Planning, Design, Implementation & Support. This includes Avaya IP Telephony, Avaya Call Center, Avaya Voice Portal, Avaya MES, Avaya Session and System manager, IP Trade Trading Solution, Nice, Witness & Voicegate Voice logger / Recorder. Expertise in installation and implementation of Complex voice Solutions on Avaya Communication Manager & Avaya SME Products. Also include on-line troubleshooting, problem determination, maintaining hardware and software configuration. It also includes Project Implementation and Support, Leadership, Vendor Coordination, Escalations etc

Project Lead at Indian Railway

• India
• to

Project involves implementing IP telephony across Railway Station for interoffice calling reducing the PSTN expenses

Technical Consultant

• to

for designing the IP telephony network
•Presenting a business study for ROI to management to justify the benefit of IP telephony deployment
•Bandwidth consideration and up-gradation for branches
•Maintaining the dial plan and using a single end point for CUG and PSTN calling
•Implementing call admission control for routing call to the secondary link/PSTN in case of insufficient bandwidth on the WAN link
•Implementing tenant partitioning for DoT compliance

MD India HealthCare Service ACD System