Welfare and Support Officer
Qatar Airways
Total years of experience :16 years, 3 Months
Job Description:
- To establish effective communication between management and the employees in order to resolve swiftly all differences between management and staff member or within the employees to develop the relationship.
- To work for betterment of the employees. Work with both the employee and line managers to ensure healthy and safe work environment for the employee. Duties like this include, improving facilities & services like of those which highly focuses on the welfare of the employee. And communicate and ensure with management that staff member are getting these services and benefits properly.
- To ensure that staff concern and grievances if any are addressed and communicated to the management.
- Highly focus about the well being of the staff. When there is a problem, He or she will suggest or explore options to find resolution to benefit both parties.
- Welfare officer will also visit staff who are on long-term sick or monitor staff member’s health condition until full recovery.
- Provide practical support following a bereavement or any other emergency related cases which highly requires immediate support and attention.
- Provide a range of Welfare Services to staff members of the department. These includes consultations on any aspect that affects work performance and working condition of the staff member; guidance on policies and procedures of the company and extend assistance in times of any medical situation where staff needs support and help.
- Coordinate all employee issues to concerned group in order to rectify and find solutions on the highlighted concerns, issues and grievances.
- Coach, guide and support Line Managers on all HR related matters.
- Work closely with HR group, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
- Coordinate effective administration of annual and sick leave records.
- Implement projects that will effectively boost morale of staff member (Employee Recognition Program)
- Implement projects and business solutions that bring comfort to the daily function of the staff.
- Maintains and generate report analysis pertaining to staff headcount, staff absences, staff productivity and attrition summary which will be disseminated to Line Manager for their review and evaluation proceedings.
Job Description:
- Manage the initial relationship between the Client and the organization. - Responsible in generating sales of the store from postpaid products, prepaid products and accessories. - Monitors individual daily and monthly sales performance of each retail shop specialist.
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- Ensures sales target in every calendar month for all store products offered. - Manage the customer services team and act as Team Leader - Directly deals with customer and act as a link between customer and the organization and ensures customers have positive experience - Attends customer queries and concerns, giving information, helping solve problems and dealing with customer complains regarding to the offered products and services of the company. - Resolves customer complains and issues in accordance to company rules and set guidelines. - Meeting customer expectation through delivery of good service; addressing customer concerns in a well proper manner and giving result and proper feedback. - Delivers superior customer engagement in order to understand customer needs and expectation with the products and services offered by the organization; to maintain good relationship with the customers. - Offers extra mile service especially when least expected in order to delight more the customer. - Responsible in building a good and spontaneous relationship with the customer and making them feel @ first at all times. - Monitor customer preferences to determine focus of sales efforts. - Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. - Communicating with people outside the organization, representing the organization and offer its products and services to the market; represent company at trade association meetings to promote products and services.
Graduated with Honor | Cum Laude