IT Support Engineer
Kleindienst Group
Total des années d'expérience :11 years, 1 Mois
• Desktop/Laptop, Printer/Fax, hardware/software support on site
• Head office phone support using PC Remote Access Application;
• Updating current infrastructure by Deploying new PC’s and IT equipment.
• Maintain overall ownership of user’s issue and ensuring that they receive resolution within a reasonable time frame
• Exercise initial assessment of urgency and business impact on all support calls.
• Monitoring Anti-Virus functioning on PC’s and Laptops.
• Creating AD User Accounts, Email accounts and configure MS Office Outlook.
• Configuration and troubleshooting for CISCO IP phones.
• Configure RFID access cards for clients on Integra software.
• Maintain call database using DialGuard software.
• Responsible for IT Assets Inventory, Preparing IT procurement Request to all remote office sites (Printer Toners & Cartridges)
• Formatting and configuring PC and laptops with MS office installation and other standard applications (including designing software’s), and company software’s.
• Data & Voice Cabling Termination and Crimping RJ-45 connector for data, RJ-11 connector for voice path cord going through the wall mounted data rack.
• Current IT support team is Managing more or less 500 branded Desktop and Laptop Computers, MFP Printers, Network printers, Photocopiers, Plotters.
• Providing technical support during company events.
• Training new team members on IT procedures & policies.
• Providing technical support for existing desktop systems, network and maintenance of Software and Hardware environment on site as well as via phone
• Create active directory users and assigning permissions
• Storage system management (NAS, NetApp)
• IP telephony and PABX system management
• Biometric access control and CCTV system administration
• Providing Technical Support to end-users as well as documenting records of user requests and its tracking.
• Experienced in handling network devices like routers, switches, cables, Connectors, Patch Panels, racks, NICs etc
• Installation of Printers, scanners, Display Cards, Motherboards and related drivers.