Director - Corporate Services
Caesars Travel Group
Total years of experience :28 years, 9 Months
Managing the Corporate Portfolio and retail business of Travel Group, Profit center/budget/bottom line management, overseeing operations and Business Development activities, supplier negotiation.
•Directing the sales and operations team in developing existing and new business, and effective management of day to day operations
•Formulating and implementing strategies for resource optimization, maximize profitability, expense management and overall efficiency improvement
•Budget and cost center management
•Strategic negotiations with key suppliers
•Ensuring highest level of employee motivation, and remuneration based on KPI evaluation
•Relationship building at highest level with key stakeholders and industry at large
•Key Account / Relationship Management for top corporate accounts in Dubai & N. Emirates, by working closely with the line managers, sales team and quality department.
• Contracting new corporate accounts, and consolidation of accounts locally and regionally, implementation and SLA management.
• Offering travel solutions to clients based on thorough analysis of MIS reports, assisting in travel budgeting and travel policy changes for corporations.
•Yearly renewal and negotiations of contracts based on flown revenue of air travel and income generated from other travel related services.
•Ensure creation of additional sales and revenue streams through existing and new corporate Channels.
•Supplier negotiation and yield optimisation.
•Enhance and develop partnership and business relations with potential and existing business partners.
•Implement centralized travel management and on-line solutions.
•Generating Sales Leads and Referral Business.
•Internal Auditing of customer complaint management and improvement opportunities, for corporate outlets and implants.
•Identification of resource requirements, mobilization and allocation based on proper evaluations.
•Developing and implementing short and long term strategies for enhancing sales, overall and outlet wise.
•Ensure that business is segregated as per operational requirement and justifies activity revenue.
•Ensure optimization of profit and resource utilization.
•Motivating and mentoring staff, and identifying training requirements.
•Gathering Market Intelligence and preparing Marketing / Sales strategies.
•Liaising with various suppliers and negotiating on behalf of Corporates.
•Guiding the Corporate as well as Agency sales team for contracting new accounts
•Managing the Directional Selling Incentive Program, and yield optimization.
•Day to day management of the entire operations & sales team
• Corporate & Sub Agency sales
• Key accounting for Top Accounts.
• Managing the travel business of Corporate and retail customers.