محمد كتانة

Senior Operations & Maintenance Manager

MENA Company - Facilities Management for Arab Bank Branch Network

Responsible for leading Facilities Management (FM) operations across more than 60 Arab Bank branches, ensuring the effective delivery of hard services, asset management, preventive maintenance, and corrective maintenance programs. Direct the development and implementation of maintenance strategies, operational procedures, and performance standards to maximize asset reliability, operational efficiency, regulatory compliance, and service excellence across the portfolio.

Key Responsibilities

* Lead end-to-end FM operations for a network of 60+ banking branches, ensuring uninterrupted facility performance and business continuity.
* Develop, implement, and continuously improve maintenance policies, procedures, and Standard Operating Procedures (SOPs).
* Manage Planned Preventive Maintenance (PPM) programs to optimize asset performance and reduce equipment downtime.
* Oversee corrective, reactive, and emergency maintenance activities, ensuring timely resolution of technical issues.
* Direct asset lifecycle management, including asset registration, condition assessments, maintenance planning, and replacement strategies.
* Manage full hard services operations, including HVAC systems, electrical systems, plumbing, generators, UPS systems, fire alarm and firefighting systems, and building infrastructure.
* Establish and monitor KPIs, SLAs, and operational performance metrics to drive service quality and continuous improvement.
* Ensure compliance with bank standards, health and safety regulations, statutory requirements, and FM best practices.
* Manage maintenance budgets, cost-control initiatives, procurement activities, and contractor performance.
* Lead maintenance development projects, facility upgrades, and operational enhancement initiatives.
* Coordinate with stakeholders, branch management teams, contractors, and service providers to ensure effective service delivery and customer satisfaction.
* Drive operational excellence through process optimization, risk management, and implementation of industry best practices.

Core Competencies

Facilities Management (FM) • Operations Management • Asset Management • Preventive Maintenance (PPM) • Corrective Maintenance • Hard Services Management • HVAC Systems • Electrical Systems • Fire & Life Safety Systems • Building Operations • SOP Development • Contractor Management • Budget Management • KPI & SLA Management • Risk Management • Health & Safety Compliance • Continuous Improvement • Team Leadership • Banking Facilities Management

Senior Facilities & Operations Manager (Acting Facilities Director)

Elegancia Facilities Management | Doha, Qatar | Apr 2024 - Dec 2025

Managed integrated Facilities Management operations across 100+ facilities, including Msheireb Downtown Doha, Souq Waqif, and Al Rawda Academy, leading a workforce of 600+ employees and multiple service providers.

Key Achievements & Responsibilities

* Led asset management and lifecycle planning to maximize asset performance and reliability.
* Managed Planned Preventive Maintenance (PPM), reactive maintenance, and corrective maintenance programs across the portfolio.
* Directed all hard and soft FM services, ensuring high service standards and operational excellence.
* Delivered FM operations and projects valued at $89M+ on time and within budget.
* Reduced asset downtime by 28% through preventive and predictive maintenance strategies.
* Achieved 93% SLA compliance through KPI monitoring and performance management.
* Generated annual savings of $480K+ through contract and vendor optimization.
* Maintained Zero Lost Time Incidents (LTI) through strong HSE leadership.
* Improved client satisfaction by 22% through service improvements and enhanced reporting systems.
* Managed stakeholder relationships, retail operations, budgets, contractors, and service providers to ensure seamless facility operations

MEP Maintenance & Project Manager

QMECH Electromechanical Contracting & Trading Co. | Qatar | May 2021 - Apr 2024

Managed end-to-end MEP construction, maintenance, and infrastructure development projects across multiple sites, ensuring high-quality execution, cost control, and operational efficiency.

Key Responsibilities & Achievements

* Delivered 10+ MEP and infrastructure construction projects valued at $5M+, all completed on time and within budget.
* Managed full maintenance operations including preventive (PPM), corrective, and reactive maintenance for mechanical, electrical, and plumbing systems.
* Oversaw construction, installation, testing, commissioning, and handover of MEP systems across residential, commercial, and industrial projects.
* Led asset maintenance strategies and system upgrades to improve reliability and lifecycle performance.
* Developed and implemented maintenance and operational improvement programs, reducing downtime by 18%.
* Achieved 15% OPEX reduction, saving approximately $194K annually through cost optimization and efficient resource management.
* Supervised a team of 50+ engineers, supervisors, and technicians, improving productivity, coordination, and project delivery efficiency.
* Increased Overall Equipment Efficiency (OEE) by 12% through process optimization and maintenance improvements.
* Managed contracts, subcontractors, procurement, and vendor performance, ensuring compliance with project specifications and timelines.
* Controlled project budgets, BOQs, variations, and contract execution in alignment with client requirements.
* Ensured compliance with HSE standards, quality assurance procedures, and regulatory requirements across all project activities.
* Coordinated design reviews, technical submittals, and stakeholder communication to ensure smooth project execution and delivery.
* Supported development and refurbishment projects, including system upgrades, retrofitting, and infrastructure improvements.

Operations & Maintenance Manager (Fire & Life Safety Systems)

Sigma Technical Enterprises & Trading Co. | Qatar | May 2018 - May 2021

Specialized in fire protection, life safety systems, and critical infrastructure maintenance across large-scale facilities and mega projects, ensuring full compliance with international safety standards.

Key Responsibilities & Achievements

* Managed fire and life safety systems across 50+ facilities, ensuring 100% compliance with regulatory and safety standards.
* Led supply, installation, testing, commissioning, and maintenance of fire protection systems including FM-200, Novec 1230, aerosol systems, sprinkler systems, fire pumps, and fire alarm systems.
* Delivered fire system installation projects valued at $2M+, completed on time and within budget.
* Implemented preventive maintenance programs, reducing fire system downtime by 25% and improving system reliability.
* Conducted emergency response and fire safety training for 500+ employees, improving preparedness and response capability by 30%.
* Maintained a zero fire-related incident record throughout the tenure.
* Acted as certified fire systems specialist, leading maintenance, inspection, testing, and commissioning activities for complex and high-risk facilities.
* Managed fire suppression filling stations and specialized maintenance operations for critical fire safety equipment.
* Supervised contractors, technicians, and field teams in executing large-scale fire protection projects and service contracts.
* Ensured compliance with civil defense regulations, NFPA standards, and client safety requirements.
* Led maintenance planning, asset inspections, and system reliability improvements across multiple facilities and mega projects.

QMECH Electromechanical | Qatar | Jun 2014 - Jun 2018
Delivered 5-8 MEP and FM projects annually ($1-3M).
Reduced downtime by 15-20% through predictive maintenance strategies.
Supervised 20-40 staff and contractors, increasing OEE by 8-10%.

IHE Integrated Hardscaping Elements | Qatar | Dec 2013 - May 2014
Managed electrical projects valued $500K-$2M, delivered on time and budget.
 Improved energy efficiency by 10-15%.
 Achieved 95% on-time milestone completion, reducing rework by 20%.
KEY ACHIEVEMENTS
 Led multi-site operational transformation reducing downtime by 22%
 Negotiated vendor contracts yielding $12M+ cumulative savings
 Implemented energy-efficiency initiatives reducing consumption by 18%
 Successfully managed projects and operations across commercial, institutional,
hospitality, and mixed-use sector