Retail Sales Manager
M. H. Alshaya Company
مجموع سنوات الخبرة :17 years, 9 أشهر
have been working in retail for almost 16 years, which has enabled me to become an expert in resolving various customer-related issues and managing operations within the store. I am knowledgeable about the company's Standard Operating Procedures (SOP) and goals. I possess excellent decision-making skills for diverse situations and I I I I
have learned how to effectively communicate with individuals of varying backgrounds.
I am adept at motivating the team and consistently showing appreciation for their efforts, which is crucial for maintaining a healthy work environment. I strive to keep the team engaged and informed about store updates, enhancing their loyalty and self-confidence while preparing them for future opportunities and career growth.
I collaborate effectively with the team to complete tasks ranging from simple to highly complex. This is achieved through active teamwork and by assigning tasks to the most suitable individuals. I am always mentally prepared to take on greater responsibilities that come with a managerial role
Greet and welcome customers.
Deliver world class service and high quality design consultations.
In store and in home consultation.
Actively collaborate with management and associate in the store and other home furnishing brand.
Professional decorating plans.
Build a customer database.
Manage multiple projects under tight timeframes while maintaining attention to details.
Mintain products knowledge.
Understand the customer needs by asking open ended questions.
Explain products features and benefits.
Maximise sales and achieve targets in every opportunity.
The daily basic task for the store including
Greeting customer
Answering customer questions
Giving advice one products selection to the customer
Dealing with customers refund and exchange
Dealing with customers complains
Attaching price tag to merchandise on the shop floor
Keep up to date with spichal promotions
Assist the new joiner and help him to understand their tasks.
Greet customers and determined their needs
Recommended merchandise for the customers.
Answer the customer questions.
Keep the store neat and clean.
Ensuring that all products are placed in their respective areas.
Ensuring that all the stock is replenished.
Helping customer to find alternatives.
Handling sales transactions .
Communication with managers regarding customer concerns.
Handling small section where the customer used to come and ask general question about there needs in the market.
Handling customer problems or complains.
Dealing directly with the customers either by telephone or face to face.
