Mohamad Khochaiche

Secured partnerships with real estate offices, car dealerships, and businesses.

Managed brand image, public relations, and advertising strategy.

• Supported the banks branches in various tasks.
• Managed credit card operations and official bank communications.
• Enhanced call center efficiency and boosted customer satisfaction.
• Ensured compliance with back-office systems.
• Handled precise and timely credit card updates.
• Supported multiple departments, ensuring smooth coordination.
• Efficiently managed case closures, ensuring customers satisfaction.

• Monitored daily debit and credit card transactions.
• Conducted sanction screenings and analyzed alerts to identify risks.
• Verified transactions and blocked suspicious activities.
• Resolved 3D secure issues, ensuring safe online transactions.
• Ensured UN sanctions compliance by updating systems and databases.
• Whitelisted cards for traveling customers to specific countries.

• Addressed diverse customer inquiries professionally.
• Marketed products and upsold services.
• Resolved customer complaints, ensuring satisfaction.
• Conducted follow-ups on complex calls to address further concerns.
• Collected and analyzed data for efficient inquiry and complaint handling.
• Documented customer interactions and actions taken.
• Identified and escalated priority issues.