Accounts Manager
Jazz (previously known as Mobilink)
Total years of experience :4 years, 5 Months
Drafted and presented business proposals to established and potential clients.
Assisted marketing department in creation of media and marketing plans to present to customers
Monitored customer accounts to identify clients with high likelihood of default.
Conducted regular reviews of account usage to ascertain customer demands.
Assisted sales department with preparation of contractual agreements and ensured adherence to these by the customers.
Provided information on products & services and promoted revenue growth via up-selling
Ongoing customer management: send invoices, payment reminders, suspension/blocking of mobile connections,
temporary restoration, credit limit changes/package modifications, postpaid SIM card replacement, E-Bill activation &
duplicate bill processing, change of ownership, VAS activation (GPRS, BlackBerry, IR & ISD activation, etc.)
Churn rate optimization: Prepared monthly reports on churn rates & quality of sales’ leads.
Arranged customer discounts and ensured its application in billing cycle.
Resolved inbound network related complaints and ensured customer satisfaction.
• Analyzed market trends to determine business requirements of investment industry and set key brand objectives
• Designed layout of fund management report (FMR), banners, pamphlets and brochures in collaboration with marketing department.
• Assessed vendors in terms of quality, price and timely delivery prior to engaging in business relationship.
• Partnered with internal stakeholders to define marketing requirements.
• Arranged seminars, events, advertising campaigns and sales events.
• Managed the launch of new products and content release
• Liaised with advertising agencies for advertisement publishing.
MBA in Marketing from SZABIST Karachi Pakistan
