Operations Lead
Riot Games
Total years of experience :17 years, 5 Months
* Managing operations in Russian and CIS market
* Leading research initiatives on player behavior, market dynamics, and competitor landscapes
* Aligning overarching business objectives with nuanced player needs at all levels
* Crafting and articulating product strategies, creating and managing roadmaps, user journeys and product backlogs
* Leading teams and running day to day operational processes
* Building and improving work processes and systems for teams, supporting and tracking velocity and health
* Setting and managing OKRs and KPIs, providing oversight across diverse products and programs
* Defining and managing budgets for products and programs
* Discovering and managing organizational and project risks and dependencies
* Working and fostering synergies with cross-functional teams, including engineering, design, marketing, player support, finance, comms, PR and legal
* Engaging and influencing senior-level stakeholders, securing support and buy-in, and delivering insightful project progress reports
* Navigating external teams, partnerships and vendor relationships, ensuring alignment with organizational goals and smooth operations
* Defined needs and vision for programs with focus on strategic business goals
* Led and orchestrated complex technical projects and programs, partnering with technical and product leads across organization
* Created and managed project roadmaps, milestones and backlogs, overseeing the entire lifecycle
* Developed and oversaw budgets and P&Ls
* Drove the definition and management of OKRs and KPIs in collaboration with senior stakeholders
* Led cross-functional teams and ran day to day operations and delivery processes
* Innovated team work systems and processes, fostering efficiency, collaborative culture, team performance tracking and health
* Managed software development teams to deliver new products to customers
* Led customer service, marketing, and compliance (GDPR) programs
* Collaborated with and influenced senior stakeholders, including C-level executives, providing progress reports on complex programs and products
* Cultivated and managed relationships with external teams, vendors and partners, ensuring strategic alignment and visibility
* Guided engineering and infrastructure teams to resolve incidents and problems on games’ live environments
* Established customer service programs and operations in a startup environment for multiple products from scratch, backed up by strategic vision and business goals which were different for each of products
* Managed a diverse portfolio of customer service programs, running day to day operations
* Defined needs and vision for customer facing products, created and managed product roadmaps, milestones and backlogs, overseeing the entire lifecycle of products
* Led product development and managed product teams
* Drove recruitment, coaching, and performance management for teams
* Developed and oversaw budgets and P&Ls
* Drove the definition and management of OKRs and KPIs in collaboration with C-level executives
* Architected and facilitated interdepartmental processes and rituals, engaging with and influencing a wide range of stakeholders
* Engaged with C-level executives and stakeholders, influencing organizational strategies
* Managed relationships with vendors and partners
* Instilled and perpetuated an open and constructive feedback culture within and between teams to improve health and transparency
* Led a team of network engineers and a technical support team
* Formulated complex functional and non-functional requirements, drove systems design
* Architected and deployed complex network infrastructure on a global scale
* Operated a multinational distributed network and data centers
* Navigated live production environment changes, ensuring minimal disruptions to customers
* Authored and managed comprehensive technical and administrative documentation
* Cultivated and managed partnerships with service providers and system integrators at an executive level, ensuring seamless collaboration