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Alaa  Murtada, HR Coordinator

Alaa Murtada

HR Coordinator·ISMMART Group of Industries - Business Bay

United Arab Emirates

Master's degree, MBA In Human Resources

Work experience

Total years of experience: 12 years, 9 months

HR Coordinator

October 2023 - Present

ISMMART Group of Industries - Business Bay

Dubai, United Arab Emirates

October 2023 - Present

• Handling Recruitment operation including (CV Screening, Interviewing, employee orientation, and Onboarding).
• Reviewing employees benefits and compensation program.
• Coordinate with HR Executives at the same group around the other Emirates and in our offices abroad (Pakistan and India) to ensure all inquiries are handled properly.
• Update and review employees job descriptions.
• Ensure HR practices are applied in all offices and overseas complying with local labor law for each region.
• Monitoring employees attendance and absenteeism.
• Preparing HR reports as Retention and Turnover rate.
• Conduct exit interviews and prepare necessary documents for resignation.
• Review employees performance and appraisals.
• Handle payroll task in coordination with HR Manager.

Company industry:
Hospitality & Accomodation

ISMMART

October 2023 - Present

ISMMART

Dubai, United Arab Emirates

October 2023 - Present

• Handling Recruitment operation including (CV Screening, Interviewing, employee orientation, and Onboarding).
• Reviewing employees benefits and compensation program.
• Coordinate with HR Executives at the same group around the other Emirates and in our offices abroad (Pakistan and
India) to ensure all inquiries are handled properly.
• Update and review employees job descriptions.
• Ensure HR practices are applied in all offices and overseas complying with local labor law for each region.
• Monitoring employees attendance and absenteeism.
• Preparing HR reports as Retention and Turnover rate.
• Conduct exit interviews and prepare necessary documents for resignation.
• Review employees performance and appraisals.
• Handle payroll task in coordination with HR Manager.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

HR Supervisor

February 2023 - August 2023

Air Liquide Syrie and Sama Al Sham Holdings

Damascus, Syria

February 2023 - August 2023

• Applied and reviewed penalty procedures upon Syrian Labor law.
• Set company policies and procedures based on the Syria Labor Law.
• Prepared job description for new positions.
• Labor force recruiting and selection process for white and blue collars.
• Employees performance (KPIs).
• Employees training programs.
• Kept employees data and files archived and updated.
• Arranged payroll process in coordination with Finance Department.
• Checked fire safety procedure in coordination with HSE Department.
• Launched HR Department from scratch for Air Liquide.
• Updated the Org chart regularly based on business need.

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

HR-Admin Assistant (Supervisor) - Procurement Assitant

August 2018 - June 2022

International Medical Corps

Damascus, Syria

August 2018 - June 2022

• Administration and Front Office:
• Prepared and reviewed the Premises and Health Insurance Policies, including checking all payments and legal agreements in coordination with Finance and Senior Management.
• Reviewed all leasing contracts for IMC premises and handled the registration process in the municipality.
• Front office management and handled local and international calls.
• Issued MEMO’s, power of attorney (POA) related to Country Director and many other official letters and documents.
• Arranged IMC facilities maintenance requests.
• Prepared meeting room before any conference.
• House Keeping and Reception Team supervision, in addition to Time Sheet management.
• Archived all the organization’s log books properly.
• Controlled and managed office supplies stock and raised PR’s as needed.
• Managed Guest House properly before an arrival of any guest and ensure the availability of all necessary items.
• Travel management for Country Director and expats including accommodation and transportations.
• Worked closely with the Country Director for arranging her meetings and schedule.
• Ensured confidentiality of all Country Director’s letters and mails.
• Human resources:
• Coordinated recruitment process closely with HR Recruitment Officer including contracts preparation.
• Onboarding and all relevant operations.
• Maintained and updated employees’ records and office logbooks.
• Prepared daily whereabouts report.
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Handled offboarding and staff social security operations.
• Managed and updated staff leave balance reports.
• Coordinated payroll process with HR Manager and Finance and handled salary coupons issuance and archiving.
• Procurement:
• Checked vendors profiles and eligibility.
• Held negotiation process with potential vendors to ensure best offer submission.
• Raised purchase Orders and ensured proper delivery of requested items.
• Work Orders and Purchase Orders implementation.
• Coordinated vendors payments with Finance Department.
• Applied market surveys regularly to confirm best purchasing practices.
• Issued all documents relevant for purchasing and receiving as PRs, WO, GRN, and SRN.
• Overviewed and coordinated the tender and biddings processes.

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

HR Admin Officer – Procurement Assistant

August 2018 - June 2022

International Medical Corps (IMC)

Damascus, Syria

August 2018 - June 2022

• Administration and Front Office:
• Prepared and reviewed the Premises and Health Insurance Policies, including checking all payments and legal agreements in coordination with Finance and Senior Management.
• Reviewed all leasing contracts for IMC premises and handled the registration process in the municipality.
• Front office management and handled local and international calls.
• Issued MEMOs, power of attorney (POA) related to Country Director and many other official letters and documents.
• Arranged IMC facilities maintenance requests.
• Prepared meeting room before any conference.
• House Keeping and Reception Team supervision, in addition to Time Sheet management.
• Archived all the organizations log books properly.
• Controlled and managed office supplies stock and raised PRs as needed.
• Managed Guest House properly before an arrival of any guest and ensure the availability of all necessary items.
• Travel management for Country Director and expats including accommodation and transportations.
• Worked closely with the Country Director for arranging her meetings and schedule.
• Ensured confidentiality of all Country Directors letters and mails.
• Human resources:
• Coordinated recruitment process closely with HR Recruitment Officer including contracts preparation.
• Onboarding and all relevant operations.
• Maintained and updated employees records and office logbooks.
• Prepared daily whereabouts report.
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Handled offboarding and staff social security operations.
• Managed and updated staff leave balance reports.
• Coordinated payroll process with HR Manager and Finance and handled salary coupons issuance and archiving.
• Procurement:
• Checked vendors profiles and eligibility.
• Held negotiation process with potential vendors to ensure best offer submission.
• Raised purchase Orders and ensured proper delivery of requested items.
• Work Orders and Purchase Orders implementation.
• Coordinated vendors payments with Finance Department.
• Applied market surveys regularly to confirm best purchasing practices.
• Issued all documents relevant for purchasing and receiving as PRs, WO, GRN, and SRN.
• Overviewed and coordinated the tender and biddings processes.

• Achievements:
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Created item catalogue and workflow charts for Admin Department.
• Created Admin department catalogue and workflow charts.
• Completed renovating operations for IMC meeting room before an urgent meeting for Senior Management within 15 working days, meeting the specified deadline.

Company industry:
Non-profit Organization

HR Employee Welfare & HSE Specialist

December 2015 - July 2018

Syriatel Telecommunication

Damascus, Syria

December 2015 - July 2018

• Managed employees onboarding process including (Employees Orientation, Welcome Onboard emails, Issuing Employee ID, Access Authorization, Accounts Activation, and follow up during probation period).
• Handled employees’ Resignations process and Exit Interviews.
• Worked on solving employees complains properly.
• Managed internal conflict and provided proper coaching accordingly.
• Reviewed HR policies and procedures and shared updates on Syriatel portal.
• Represented HR Department for Recognition & Awards Committee meetings.
• Ensured the existence of First Aid kit in each location.
• Raised PR on regular basis for procuring HR & HSE Department needs
• Coordinated for pest control visits.
• Checked fire extinguishers in all locations across Syria and request proper maintenance upon need.
• Secured PPE for warehouse staff.
• Applied all hygiene procedures to ensure water purity.
• Inspected organization vehicles safety and readiness in coordination with Fleet Management.
• Catering management and hygiene inspection.
• Syriatel sites physical visits to check safety procedure.
• Prepared weekly and monthly reports regarding (Turnover Rate, Recognition Awards with recommendations, Disciplinary reports with recommendations, Safety and Precautionary measures reports, and other).

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

HR Employee Welfare & HSE Specialist

December 2015 - July 2018

Syriatel Telecommunication Damascus

Damascus, Syria

December 2015 - July 2018

• Managed employees onboarding process including (Employees Orientation, Welcome Onboard emails, Issuing Employee ID, Access Authorization, Accounts Activation, and follow up during probation period).
• Handled employees Resignations process and Exit Interviews.
• Worked on solving employees complains properly.
• Managed internal conflict and provided proper coaching accordingly.
• Reviewed HR policies and procedures and shared updates on Syriatel portal.
• Represented HR Department for Recognition & Awards Committee meetings.
• Ensured the existence of First Aid kit in each location.
• Raised PR on regular basis for procuring HR & HSE Department needs
• Coordinated for pest control visits.
• Checked fire extinguishers in all locations across Syria and request proper maintenance upon need.
• Secured PPE for warehouse staff.
• Applied all hygiene procedures to ensure water purity.
• Inspected organization vehicles safety and readiness in coordination with Fleet Management.
• Catering management and hygiene inspection.
• Syriatel sites physical visits to check safety procedure.
• Prepared weekly and monthly reports regarding (Turnover Rate, Recognition Awards with recommendations, Disciplinary reports with recommendations, Safety and Precautionary measures reports, and other).
• Achievements:
• Managed and arranged Syriatels social events successfully around Syria.
• Set an effective and creative monitoring system for inspecting fire extinguisher in remote sites, over 50 sites around Syria overall.
• Achieved a safe working structure and environment for employees by applying maximum proper safety procedures and solutions for all office facilities, including water sanitization and catering control.
• Set an effective and creative monitoring system for inspecting fire extinguisher in remote sites.
• Achieved successful urgent evacuations and fire drills.
• Achieved a successful management for warehouse movement process with zero defects.

Company industry:
Telecommunications

Senior Sales Rep.

November 2012 - September 2015

Pierre Fabre Laboratories

Jeddah, Saudi Arabia

November 2012 - September 2015

• Visited skin care centres to elaborate on the products and its active ingredients.
• Provided training for new sales staff.
• Managed inventory stock.
• Sent sales report to the Region Manager.
• Managed and arranged stock on shelves at all POS including inspecting shelf life and replace nearly expired products.
• Followed up customer inquiries and suggest best skin or hair care program that complies with their need.
• Merchandising.
• Attended social events representing the company in best manner.
• Followed up with key account clients in western region including 500 Al Nahdi pharmacies.

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Senior Sales Representative

November 2012 - September 2015

Pierre Fabre Laboratories

Jeddah, Saudi Arabia

November 2012 - September 2015

• Visited skin care centres to elaborate on the products and its active ingredients.
• Provided training for new sales staff.
• Managed inventory stock.
• Sent sales report to the Region Manager.
• Managed and arranged stock on shelves at all POS including inspecting shelf life and replace nearly expired products.
• Followed up customer inquiries and suggest best skin or hair care program that complies with their need.
• Merchandising.
• Attended social events representing the company in best manner.
• Followed up with key account clients in western region including 500 Al Nahdi pharmacies.
• Achievements:
• Achieved a unique record be selling more than 300 units for 3 months in a row at Al Tahlia Al Nahdi Pharmacy.
• Built a strong relationship with Al Nahdi pharmacists in western area (Jeddah, Makkah, and Al Madinah), which increased the Pierre Fabre sales overall.

Company industry:
Pharmaceutical Manufacturing

Education

HIBA

December 2024

December 2024

Master's degree, MBA In Human Resources

Syria

GPA (percentage): 77%

GPA (percentage): 77%

الجامعة الدولية للعلوم و التكنولوجيا

January 2024

January 2024

Bachelor's degree, Business Administration

Syria

GPA (point): 2.55 out of 4

GPA (point): 2.55 out of 4

Higher institute of Business Administration (HIBA)

December 2019

December 2019

Master's degree, Executive Master Program in Business Administration (EMBA)

Syria

International University for Science and Technology

January 2011

January 2011

Bachelor's degree, Bachelor Degree of Business Administration

Syria

Skills

HR Officer
Expert
HR Officer
Expert
Administration
Expert
Administration
Expert
Problem Solving
Expert
Problem Solving
Expert
Insurance
Expert
Insurance
Expert
Employee Affairs
Expert
Employee Affairs
Expert
Health & Safety
Expert
Health & Safety
Expert
Office Administration
Expert
Office Administration
Expert
Administration
Expert
Administration
Expert
Payroll
Intermediate
Payroll
Intermediate
Human Resources
Expert
Human Resources
Expert
Performance Management
Expert
Performance Management
Expert
Oracle HR
Expert
Oracle HR
Expert
Front Office
Expert
Front Office
Expert
Office Management
Expert
Office Management
Expert
Orientation
Expert
Orientation
Expert
Onboarding
Expert
Onboarding
Expert
Procurement
Expert
Procurement
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SANITIZATION
Expert
SANITIZATION
Expert
ONBOARDING
Expert
ONBOARDING
Expert
INSURANCE POLICIES
Expert
INSURANCE POLICIES
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
OFFICE MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
PROBATION
Expert
PROBATION
Expert
FIRST AID
Expert
FIRST AID
Expert
PURCHASING
Expert
PURCHASING
Expert
REGISTRATION
Expert
REGISTRATION
Expert
Teamwork
Expert
Teamwork
Expert
Communication Skills
Expert
Communication Skills
Expert
Leading and influencing others
Expert
Leading and influencing others
Expert
negotiation
Expert
negotiation
Expert
Events Management
Expert
Events Management
Expert
HR Officer
Expert
HR Officer
Expert
Problem Solving
Expert
Problem Solving
Expert
Insurance
Expert
Insurance
Expert
Employee Affairs
Expert
Employee Affairs
Expert

Languages

English
Expert
Italian
Intermediate
Spanish
Expert
Arabic
Native Speaker
French
Intermediate

Training and Certifications

Certifications
Higher Diploma in Human Resource Management
Project Management: The Basics for Success
Italian Language
Upper Intermediate English Course - British Council
Business English Course - British Council