Alaa Murtada

• Handling Recruitment operation including (CV Screening, Interviewing, employee orientation, and Onboarding).
• Reviewing employees benefits and compensation program.
• Coordinate with HR Executives at the same group around the other Emirates and in our offices abroad (Pakistan and India) to ensure all inquiries are handled properly.
• Update and review employees job descriptions.
• Ensure HR practices are applied in all offices and overseas complying with local labor law for each region.
• Monitoring employees attendance and absenteeism.
• Preparing HR reports as Retention and Turnover rate.
• Conduct exit interviews and prepare necessary documents for resignation.
• Review employees performance and appraisals.
• Handle payroll task in coordination with HR Manager.

• Handling Recruitment operation including (CV Screening, Interviewing, employee orientation, and Onboarding).
• Reviewing employees benefits and compensation program.
• Coordinate with HR Executives at the same group around the other Emirates and in our offices abroad (Pakistan and
India) to ensure all inquiries are handled properly.
• Update and review employees job descriptions.
• Ensure HR practices are applied in all offices and overseas complying with local labor law for each region.
• Monitoring employees attendance and absenteeism.
• Preparing HR reports as Retention and Turnover rate.
• Conduct exit interviews and prepare necessary documents for resignation.
• Review employees performance and appraisals.
• Handle payroll task in coordination with HR Manager.

• Applied and reviewed penalty procedures upon Syrian Labor law.
• Set company policies and procedures based on the Syria Labor Law.
• Prepared job description for new positions.
• Labor force recruiting and selection process for white and blue collars.
• Employees performance (KPIs).
• Employees training programs.
• Kept employees data and files archived and updated.
• Arranged payroll process in coordination with Finance Department.
• Checked fire safety procedure in coordination with HSE Department.
• Launched HR Department from scratch for Air Liquide.
• Updated the Org chart regularly based on business need.

• Administration and Front Office:
• Prepared and reviewed the Premises and Health Insurance Policies, including checking all payments and legal agreements in coordination with Finance and Senior Management.
• Reviewed all leasing contracts for IMC premises and handled the registration process in the municipality.
• Front office management and handled local and international calls.
• Issued MEMO’s, power of attorney (POA) related to Country Director and many other official letters and documents.
• Arranged IMC facilities maintenance requests.
• Prepared meeting room before any conference.
• House Keeping and Reception Team supervision, in addition to Time Sheet management.
• Archived all the organization’s log books properly.
• Controlled and managed office supplies stock and raised PR’s as needed.
• Managed Guest House properly before an arrival of any guest and ensure the availability of all necessary items.
• Travel management for Country Director and expats including accommodation and transportations.
• Worked closely with the Country Director for arranging her meetings and schedule.
• Ensured confidentiality of all Country Director’s letters and mails.
• Human resources:
• Coordinated recruitment process closely with HR Recruitment Officer including contracts preparation.
• Onboarding and all relevant operations.
• Maintained and updated employees’ records and office logbooks.
• Prepared daily whereabouts report.
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Handled offboarding and staff social security operations.
• Managed and updated staff leave balance reports.
• Coordinated payroll process with HR Manager and Finance and handled salary coupons issuance and archiving.
• Procurement:
• Checked vendors profiles and eligibility.
• Held negotiation process with potential vendors to ensure best offer submission.
• Raised purchase Orders and ensured proper delivery of requested items.
• Work Orders and Purchase Orders implementation.
• Coordinated vendors payments with Finance Department.
• Applied market surveys regularly to confirm best purchasing practices.
• Issued all documents relevant for purchasing and receiving as PRs, WO, GRN, and SRN.
• Overviewed and coordinated the tender and biddings processes.

• Administration and Front Office:
• Prepared and reviewed the Premises and Health Insurance Policies, including checking all payments and legal agreements in coordination with Finance and Senior Management.
• Reviewed all leasing contracts for IMC premises and handled the registration process in the municipality.
• Front office management and handled local and international calls.
• Issued MEMOs, power of attorney (POA) related to Country Director and many other official letters and documents.
• Arranged IMC facilities maintenance requests.
• Prepared meeting room before any conference.
• House Keeping and Reception Team supervision, in addition to Time Sheet management.
• Archived all the organizations log books properly.
• Controlled and managed office supplies stock and raised PRs as needed.
• Managed Guest House properly before an arrival of any guest and ensure the availability of all necessary items.
• Travel management for Country Director and expats including accommodation and transportations.
• Worked closely with the Country Director for arranging her meetings and schedule.
• Ensured confidentiality of all Country Directors letters and mails.
• Human resources:
• Coordinated recruitment process closely with HR Recruitment Officer including contracts preparation.
• Onboarding and all relevant operations.
• Maintained and updated employees records and office logbooks.
• Prepared daily whereabouts report.
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Handled offboarding and staff social security operations.
• Managed and updated staff leave balance reports.
• Coordinated payroll process with HR Manager and Finance and handled salary coupons issuance and archiving.
• Procurement:
• Checked vendors profiles and eligibility.
• Held negotiation process with potential vendors to ensure best offer submission.
• Raised purchase Orders and ensured proper delivery of requested items.
• Work Orders and Purchase Orders implementation.
• Coordinated vendors payments with Finance Department.
• Applied market surveys regularly to confirm best purchasing practices.
• Issued all documents relevant for purchasing and receiving as PRs, WO, GRN, and SRN.
• Overviewed and coordinated the tender and biddings processes.

• Achievements:
• Initiated water sanitization process at all IMC locations with applying proactive sanitization solutions.
• Created item catalogue and workflow charts for Admin Department.
• Created Admin department catalogue and workflow charts.
• Completed renovating operations for IMC meeting room before an urgent meeting for Senior Management within 15 working days, meeting the specified deadline.

• Managed employees onboarding process including (Employees Orientation, Welcome Onboard emails, Issuing Employee ID, Access Authorization, Accounts Activation, and follow up during probation period).
• Handled employees’ Resignations process and Exit Interviews.
• Worked on solving employees complains properly.
• Managed internal conflict and provided proper coaching accordingly.
• Reviewed HR policies and procedures and shared updates on Syriatel portal.
• Represented HR Department for Recognition & Awards Committee meetings.
• Ensured the existence of First Aid kit in each location.
• Raised PR on regular basis for procuring HR & HSE Department needs
• Coordinated for pest control visits.
• Checked fire extinguishers in all locations across Syria and request proper maintenance upon need.
• Secured PPE for warehouse staff.
• Applied all hygiene procedures to ensure water purity.
• Inspected organization vehicles safety and readiness in coordination with Fleet Management.
• Catering management and hygiene inspection.
• Syriatel sites physical visits to check safety procedure.
• Prepared weekly and monthly reports regarding (Turnover Rate, Recognition Awards with recommendations, Disciplinary reports with recommendations, Safety and Precautionary measures reports, and other).

• Managed employees onboarding process including (Employees Orientation, Welcome Onboard emails, Issuing Employee ID, Access Authorization, Accounts Activation, and follow up during probation period).
• Handled employees Resignations process and Exit Interviews.
• Worked on solving employees complains properly.
• Managed internal conflict and provided proper coaching accordingly.
• Reviewed HR policies and procedures and shared updates on Syriatel portal.
• Represented HR Department for Recognition & Awards Committee meetings.
• Ensured the existence of First Aid kit in each location.
• Raised PR on regular basis for procuring HR & HSE Department needs
• Coordinated for pest control visits.
• Checked fire extinguishers in all locations across Syria and request proper maintenance upon need.
• Secured PPE for warehouse staff.
• Applied all hygiene procedures to ensure water purity.
• Inspected organization vehicles safety and readiness in coordination with Fleet Management.
• Catering management and hygiene inspection.
• Syriatel sites physical visits to check safety procedure.
• Prepared weekly and monthly reports regarding (Turnover Rate, Recognition Awards with recommendations, Disciplinary reports with recommendations, Safety and Precautionary measures reports, and other).
• Achievements:
• Managed and arranged Syriatels social events successfully around Syria.
• Set an effective and creative monitoring system for inspecting fire extinguisher in remote sites, over 50 sites around Syria overall.
• Achieved a safe working structure and environment for employees by applying maximum proper safety procedures and solutions for all office facilities, including water sanitization and catering control.
• Set an effective and creative monitoring system for inspecting fire extinguisher in remote sites.
• Achieved successful urgent evacuations and fire drills.
• Achieved a successful management for warehouse movement process with zero defects.

• Visited skin care centres to elaborate on the products and its active ingredients.
• Provided training for new sales staff.
• Managed inventory stock.
• Sent sales report to the Region Manager.
• Managed and arranged stock on shelves at all POS including inspecting shelf life and replace nearly expired products.
• Followed up customer inquiries and suggest best skin or hair care program that complies with their need.
• Merchandising.
• Attended social events representing the company in best manner.
• Followed up with key account clients in western region including 500 Al Nahdi pharmacies.

• Visited skin care centres to elaborate on the products and its active ingredients.
• Provided training for new sales staff.
• Managed inventory stock.
• Sent sales report to the Region Manager.
• Managed and arranged stock on shelves at all POS including inspecting shelf life and replace nearly expired products.
• Followed up customer inquiries and suggest best skin or hair care program that complies with their need.
• Merchandising.
• Attended social events representing the company in best manner.
• Followed up with key account clients in western region including 500 Al Nahdi pharmacies.
• Achievements:
• Achieved a unique record be selling more than 300 units for 3 months in a row at Al Tahlia Al Nahdi Pharmacy.
• Built a strong relationship with Al Nahdi pharmacists in western area (Jeddah, Makkah, and Al Madinah), which increased the Pierre Fabre sales overall.