Konul Garayeva

• Manage recruitment and onboarding, including job postings, interviews, and employee
orientation.
• Handle employee relations, grievances, and HR policy queries.
• Maintain HR records, assist payroll, and ensure compliance with UAE labor law.
• Assist PRO with visas, labor contracts, letters to freezone, and renewals.
• Support training, performance appraisals, and HR projects.
• Coordinate employee benefits like insurance and wellness programs.
• Assisting HR Business Partners with employee relations and HR operations.

• Managing employee relocations, shipping, flight tickets, accommodation arrangement and
related logistics.
• Preparing, issuing, and maintaining employment contracts, relocation agreement, bonus plans.
• Handling visa requests, renewals, and government portal submissions for RAKEZ and DWTC.
• Maintaining HR software and ensuring accuracy of employee profiles.
• Supporting full employee lifecycle processes: onboarding, orientation, and supporting HRBP
on offboarding.
• Assisting HR Business Partners with employee relations and HR operations.
• Coordinating payroll inputs, leave management, and benefits administration.
• Supporting performance management and probation evaluations.
• Ensuring compliance with labor law and internal HR policies.
• Acting as a point of contact for employee queries and HR documentation.

• Implementing HR policies to improve workforce effectiveness and drive engagement.
• Ensuring compliance with UAE labor laws and company policies, minimizing risk and
fostering a fair workplace.
• Conducting data analysis to identify HR trends, inform decision-making, and optimizing HR
practices.
• Managing payroll for all employees, overseeing accuracy and timely processing.
• Leading onboarding processes and employee development initiatives, enhancing employee
retention and engagement.
• Hiring employees of various nationalities and backgrounds, including managerial and blue
collar roles.
• Utilizing Excel formulas (IF, SUMIF, VLOOKUP) comprehensive data reporting and analysis,
improving efficiency.
• Designing and implementing employee training programs to enhance skills and productivity.
• Conducting workshops on professional development and compliance.
• Assessing training needs and developing tailored learning solutions.
• Monitoring and evaluating training effectiveness for continuous improvement.

• Assisted with job postings, screening resumes, scheduling interviews, and coordinated the
onboarding process for new hires.
• Maintained and updated employee files, ensuring accuracy and confidentiality of all HR-related
documentation.
• Supported the implementation and communication of HR policies, procedures, and company
guidelines.
• Provided necessary documentation and support to the payroll department, ensuring accurate
and timely processing.
• Coordinated employee training programs, tracked participation, and assisted in organizing
workshops or seminars.
• Acted as a point of contact for employee queries, resolving minor issues, and escalating
complex matters to HR management.
• Ensured compliance with labor laws, company policies, and workplace health and safety
regulations.
• Assisted in planning and organizing employee engagement activities and corporate events.
• Prepared HR reports and track metrics such as attendance, turnover, and employee satisfaction.
• Provided administrative support to the HR team, including drafting correspondence and
managing calendars.

• Managed and oversaw all front office operations, including reception, reservations, and
concierge services.
• Lead, trained, and scheduled front office staff to ensure exceptional guest service and smooth
operations.
• Ensured guest satisfaction by addressing complaints, resolving issues, and enhancing service
quality.
• Monitored budgets, control expenses, and manage revenue generation from front office
services.
• Developed and enforced front office policies, procedures, and service standards.
• Coordinated with other departments (housekeeping, F&B) to meet guest expectations and
operational efficiency.
• Monitored KPIs such as occupancy rates, guest satisfaction scores, and staff productivity.
• Handled emergencies, ensure safety protocols are followed, and provide solutions to
operational challenges.

• Supervised front desk staff, ensuring efficient and professional guest service.
• Addressed guest inquiries, complaints, and requests promptly and professionally.
• Oversaw check-in/check-out processes, reservations, and cashiering tasks.
• Trained and mentored front desk staff to maintain high service standards.
• Liaised with other departments (housekeeping, maintenance) for seamless operations.
• Prepared shift reports, monitored occupancy, and ensured compliance with hotel policies.
• Handled emergencies, resolved conflicts, and ensured guest satisfaction.

• Handled reservations, inquiries, and guest requests professionally.
• Managed phone calls, emails, and correspondence with clients.
• Coordinated with housekeeping and other departments for seamless service.
• Processed payments, invoices, and maintained accurate records.
• Provided concierge services, including travel and local recommendations.
• Ensured a welcoming atmosphere and upheld luxury hospitality standards.
• Handled guest complaints and resolved issues with professionalism.