Koshy M Tharakan

Project Managing, Service center managing, Customer support in charge.

Worked as Computer service Engineer in IT Division Bank Muscat Oman from April 2003 to Nov 2003.

4 Service Engineer in Technopark Computer systems Ruwi Oman from Aug 2002 to Mar 2003


Key Responsibilities
Skilled in managing local and wide area network connectivity through maintenance and troubleshooting of routers, switches, hubs, network cards, and dial-up
networking. Workstation and server experience within a LAN environment through proactive LAN administration roles. System architecture design (LAN and WAN)
experience. Strong knowledge of implementing and utilizing remote network
management and monitoring tools like Microsoft RDP.
2


17 years of Experience in supporting the technical needs of small businesses with emphasis on Security and OS configuration, DNS, Group Policy, hardware support,
storage, and raid methodologies. Successfully completed Microsoft technical exam,

Working as a Service Manager/ System Administrator:
• Managing Service centre
• Managing Projects
• Recruiting and assigning roles to employs
• Managing AMC/Warranty/installations
• Working as a customer support in charge


Working Experience with Windows (2000, 2003, 2008, 2012) servers.
Active directory, File Server, Print server, Exchange servers, ISA servers, SMS,
VMware & Storage servers,
Working experience with Acronis, Symantec and Hp backup storage systems.
Working experience in multiple server environments.
Working and Managing Multiple Domain Control with more than 600 users.
Working experience in LAN and WAN.
Working Experience with ADSL, Firewall, VPN.
Working experience in Desktop /Laptop with Windows, Dos, Apple, Linux
Working experience in Desktop/ Laptop repairing.
Installing, managing and troubleshooting HP, Lexmark, Allis, Epson (Dot matrix,
line, plotter, desk jet and Laser) Sedco, Zebra, Nisca Printers.
Installing, maintaining and troubleshooting with Windows 8, 7, Xp products.
Installing and managing Windows server 2000, 2003, 2008, 2012 products.
Implementing and maintaining Active Directory Structure.
Implementing Server migration & domain Migration.
Installing, managing and migrating of Multiple WSUS servers.
Installing and managing of Multiple Antivirus servers.
Installing and maintaining of Citrix server and client.
Installing and maintaining security systems (CCTV, Biometric Systems)
Installation, maintaining and managing of CA Server.
Working experience with multiple CA Servers
Working experience with CA Remote control, Asset management, and Software
delivery.
3


PROFESSIONAL EXPERIENCE (India)
1. Worked as Computer Network & Hardware Engineer in HCL Infosystems

Cochin from 1 April 2000 to 31 March 2002.
• The Company
HCL Infosystems is a leading computer manufacturing company.

2. Worked as a Computer Service Engineer in Koluthara Electronics Pvt. Ltd,

Kottayam from 1 February 1996 to 31 December 1999.
• The Company
Koluthara Electronics Pvt Ltd deals in COMPAQ, ACER, HP &TVS Products.