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تم إلغاء حظر المستخدم بنجاح
Koshy M Tharakan, Service Manager

Koshy M Tharakan

Service Manager·Media Computers & Training Services

عمان

بكالوريوس, Network Engineering

الخبرة العملية

مجموع سنوات الخبرة: 27 سنوات, 6 أشهر

Service Manager

مارس 2006 - حتى الآن

Media Computers & Training Services

مسقط، عمان

مارس 2006 - حتى الآن

Project Managing, Service center managing, Customer support in charge.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الخدمات المساندة

Engineer

أبريل 2003 - نوفمبر 2003

IT Division Bank Muscat Oman

مسقط، عمان

أبريل 2003 - نوفمبر 2003

Worked as Computer service Engineer in IT Division Bank Muscat Oman from April 2003 to Nov 2003.

مجال الشركة:
البنوك
الدور الوظيفي:
الهندسة

Service Engineer

أغسطس 2002 - مارس 2003

Technopark Computer

مسقط، عمان

أغسطس 2002 - مارس 2003

4 Service Engineer in Technopark Computer systems Ruwi Oman from Aug 2002 to Mar 2003


Key Responsibilities
Skilled in managing local and wide area network connectivity through maintenance and troubleshooting of routers, switches, hubs, network cards, and dial-up
networking. Workstation and server experience within a LAN environment through proactive LAN administration roles. System architecture design (LAN and WAN)
experience. Strong knowledge of implementing and utilizing remote network
management and monitoring tools like Microsoft RDP.
2


17 years of Experience in supporting the technical needs of small businesses with emphasis on Security and OS configuration, DNS, Group Policy, hardware support,
storage, and raid methodologies. Successfully completed Microsoft technical exam,

Working as a Service Manager/ System Administrator:
• Managing Service centre
• Managing Projects
• Recruiting and assigning roles to employs
• Managing AMC/Warranty/installations
• Working as a customer support in charge


Working Experience with Windows (2000, 2003, 2008, 2012) servers.
Active directory, File Server, Print server, Exchange servers, ISA servers, SMS,
VMware & Storage servers,
Working experience with Acronis, Symantec and Hp backup storage systems.
Working experience in multiple server environments.
Working and Managing Multiple Domain Control with more than 600 users.
Working experience in LAN and WAN.
Working Experience with ADSL, Firewall, VPN.
Working experience in Desktop /Laptop with Windows, Dos, Apple, Linux
Working experience in Desktop/ Laptop repairing.
Installing, managing and troubleshooting HP, Lexmark, Allis, Epson (Dot matrix,
line, plotter, desk jet and Laser) Sedco, Zebra, Nisca Printers.
Installing, maintaining and troubleshooting with Windows 8, 7, Xp products.
Installing and managing Windows server 2000, 2003, 2008, 2012 products.
Implementing and maintaining Active Directory Structure.
Implementing Server migration & domain Migration.
Installing, managing and migrating of Multiple WSUS servers.
Installing and managing of Multiple Antivirus servers.
Installing and maintaining of Citrix server and client.
Installing and maintaining security systems (CCTV, Biometric Systems)
Installation, maintaining and managing of CA Server.
Working experience with multiple CA Servers
Working experience with CA Remote control, Asset management, and Software
delivery.
3


PROFESSIONAL EXPERIENCE (India)
1. Worked as Computer Network & Hardware Engineer in HCL Infosystems

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الهندسة

Computer Service Engineer

أبريل 2000 - مارس 2002

Koluthara Electronics Pvt. Ltd

الهند

أبريل 2000 - مارس 2002

Cochin from 1 April 2000 to 31 March 2002.
• The Company
HCL Infosystems is a leading computer manufacturing company.

2. Worked as a Computer Service Engineer in Koluthara Electronics Pvt. Ltd,

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

customer support

فبراير 1996 - ديسمبر 1999

Koluthara Electronics Pvt Ltd

الهند

فبراير 1996 - ديسمبر 1999

Kottayam from 1 February 1996 to 31 December 1999.
• The Company
Koluthara Electronics Pvt Ltd deals in COMPAQ, ACER, HP &TVS Products.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

University of Calicut

أبريل 1996

أبريل 1996

بكالوريوس، Network Engineering

الهند

• BE Computer Science. TECHINICAL QUALIFICATIONS • MCITP 2010 Enterprise Administrator. • MCP 2003 Server. • Diploma in Network Engineering. • Diploma in Computer Hardware Engineering.

Skills

IT Management
Expert
IT Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Desktop Support
Expert
Desktop Support
Expert
Network Administration
Expert
Network Administration
Expert
System Administration
Expert
System Administration
Expert
ADSL
Expert
ADSL
Expert
ASSET MANAGEMENT
Intermediate
ASSET MANAGEMENT
Intermediate
CCTV
Expert
CCTV
Expert
CITRIX
Beginner
CITRIX
Beginner
COMPAQ
Expert
COMPAQ
Expert
COMPUTER MANUFACTURING
Expert
COMPUTER MANUFACTURING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DNS
Expert
DNS
Expert
DOS
Beginner
DOS
Beginner
ENGINEER
Expert
ENGINEER
Expert
windows server
Expert
windows server
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
windows server 2008
Expert
windows server 2008
Expert
servers
Expert
servers
Expert
team management
Expert
team management
Expert
system administration
Expert
system administration
Expert
IT Management
Expert
IT Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Desktop Support
Expert
Desktop Support
Expert
Network Administration
Expert
Network Administration
Expert
System Administration
Expert
System Administration
Expert

اللغات

الهندية

مبتدئ

الملايام

مبتدئ

الانجليزية

مبتدئ

الكانادا

مبتدئ