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Abdulrahman Qaddoumi, customer support agent

Abdulrahman Qaddoumi

customer support agent·My Fatoorah

Kuwait

Bachelor's degree, Information technology and computing

Work experience

Total years of experience: 1 years, 0 months

customer support agent

August 2025 - December 2025

My Fatoorah

Al Kuwait, Kuwait

August 2025 - December 2025

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Call Centre/Customer Support Agent

August 2025 - December 2025

MyFatoorah

Al Kuwait, Kuwait

August 2025 - December 2025

Served as a Call Center and Customer Support Agent at MyFatoorah, operating in
a high-volume, multi-channel support environment. Handled continuous inbound
calls while simultaneously managing customer inquiries via WhatsApp and email.
Maintained efficiency under pressure by switching between communication
channels without compromising response quality or accuracy. Delivered fast,
structured, and solution-focused support while ensuring customer satisfaction in a
demanding, time-sensitive environment.
Company industry:
Financial Services

customer care agent

July 2024 - January 2025

Ooredoo - Kuwait

Al Kuwait, Kuwait

July 2024 - January 2025

I have worked at the Kuwait telecommunications company Ooredoo as a customer care agent and helped customers out with their problems and and informed them about their inquiries
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Care Agent(Live Chat)

July 2024 - January 2025

Ooredoo

Al Kuwait, Kuwait

July 2024 - January 2025

Served as a Live Chat Customer Care Agent at Ooredoo Kuwait, operating in a
fast-paced, high-demand environment. Handled four customers simultaneously
under strict time limits and continuous pressure during full 8-hour shifts. Delivered
rapid, efficient, and accurate responses while maintaining high service quality
and customer satisfaction. Proven ability to multitask at scale, manage heavy
workloads, and perform consistently in demanding conditions.
Company industry:
Telecommunications

Education

Arab Open University - Kuwait

June 2027

June 2027

Bachelor's degree, Information technology and computing

Kuwait

Skills

basic computing skills
Intermediate
basic computing skills
Intermediate
Customer Service
Expert
Customer Service
Expert
fast typing , fluent in Arabic and English , social media content creation
Intermediate
fast typing , fluent in Arabic and English , social media content creation
Intermediate
Fast typing
Expert
Fast typing
Expert
English speaking
Expert
English speaking
Expert
Call Center
Expert
Call Center
Expert
COMPOSURE
Intermediate
COMPOSURE
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
COVERED CALL
Intermediate
COVERED CALL
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
TYPING
Intermediate
TYPING
Intermediate

Social profiles

Languages

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
InformationTechnology&Computing 3Year,SecondSemester

Hobbies and interests

GYM
playing football