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Krastee ningrum, Senior Office Manager

Krastee ningrum

Senior Office Manager·bank UOB Indonesia

Indonesia

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 15 years, 5 months

Senior Office Manager

November 2023 - May 2026

bank UOB Indonesia

Jakarta, Indonesia Hybrid

November 2023 - May 2026

Leads and strategic oversees the end-to-end Financial Crime Compliance (FCC) operations, seamlessly balancing robust, AML Control/Transaction Monitoring with high-touch Client Outreach and onboarding remediation. This role serves as the primary escalation point for financial crime risks, ensuring full alignment with regulatory frameworks while driving client satisfaction through efficient compliance workflows and senior stakeholder management

Company industry:
Banking

AML Control and Client Outreach Head

January 2023 - January 2026

BANK UOB INDONESIA

Jakarta, Indonesia

January 2023 - January 2026

The AML Control and Client Outreach Head designs, implements, and oversees the strategic
framework for AML controls, CDD, and EDD. They lead two divisions: one ensures internal
compliance controls, while the other manages client outreach to secure KYC documentation
without disrupting business operations.
Client Outreach Strategy & Operations: Greenfield Setup: Directed the design, development,
and launch of the AML Client Outreach department from inception into a high-performing unit;
SOP & Framework Architecture; Senior Management & Governance: Secured approvals from
Senior Management and Executive Committees for operations, risk appetite, and budget; Tech
Stack & Tool Deployment; Cross-Functional SLA Negotiation; Operational Readiness: Oversaw
staff recruitment, system testing, and training module development prior to go-live.

Company industry:
Banking

AML Compliance Quality Control

January 2018 - January 2023

Citibank Indonesia

Jakarta, Indonesia Hybrid

January 2018 - January 2023

Compliance professional with 12 years of progressive career advancement
Promoted to the position of AML Compliance Quality Control Team Leader
Specialized in managing complex CDD, EDD, KYC, PEP screenings, and transaction monitoring
frameworks
Reviewed, evaluated, and tested the quality and accuracy of files completed by AML analysts,
including KYC onboarding, transaction monitoring alerts, and Suspicious Activity Reports
Consistently maintained a 100% pass rate with zero findings in periodic reviews, KYC, and
transaction monitoring audits

Company industry:
Banking

Business Development supervisor

January 2011 - January 2018

Citibank Indonesia

Jakarta, Indonesia

January 2011 - January 2018

Team Leadership: Oversee, mentor, and evaluate the sales performance of business
development representatives.
Client Acquisition: Identify and acquire new high-value retail, corporate, and commercial
banking clients.
Relationship Management: Cultivate and sustain strong partnerships with existing clients to
facilitate cross-selling of financial products.
Market Analysis: Conduct thorough research on local economic trends to pinpoint new target
markets and business opportunities.
Product Promotion: Strategically promote sales of bank loans, credit lines, deposit accounts,
and treasury services.
Strategic Planning

Company industry:
Banking

Education

Trisakti University

December 2005

December 2005

Bachelor's degree, Civil Engineering

Indonesia

GPA (point): 2.67 out of 4

GPA (point): 2.67 out of 4

Active committee or board member of the Civil Engineering Student Association, managing internal campus solidarity forums and student orientation periods, Civil Engineering Intern at South Jakarta Mayor's Office related to Contractor Occupational Health, Safety, and Environment (HSE / K3) Compliance Monitoring

Skills

COMMUNITY OUTREACH

Intermediate

BUSINESS OPERATIONS

Intermediate

COMPLIANCE REPORTING

Intermediate

KNOW YOUR CUSTOMER

Intermediate

OPERATIONS

Intermediate

PROJECT MANAGEMENT

Intermediate

RISK MITIGATION

Intermediate

STANDARD OPERATING PROCEDURE

Intermediate

STRATEGIC PLANNING

Intermediate

TRANSACTION MONITORING

Intermediate

ANTI MONEY LAUNDERING

Intermediate

CUSTOMER SERVICE

Intermediate

RISK MANAGEMENT

Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
BSMR Level 5 Advanced/mid-level risk management certification
BSMR Level 5 Advanced/mid-level risk management certification

Hobbies and interests

Swimming