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Cressida  Dsouza , HR Officer

Cressida Dsouza

HR Officer·Murquab Investment LLC,

United Arab Emirates

Bachelor's degree, Sociology

Work experience

Total years of experience: 12 years, 7 months

HR Officer

October 2023 - June 2025

Murquab Investment LLC,

Dubai, United Arab Emirates

October 2023 - June 2025

• Managed end-to-end recruitment and onboarding processes
• Maintained HR records and ensured compliance with UAE labor laws
• Supported payroll, attendance, and employee relations

Company industry:
Financial Services
Job role:
Human Resources and Recruitment

Office Manager

February 2020 - December 2020

Gulf International Finance Ltd, DIFC

Dubai, United Arab Emirates

February 2020 - December 2020

• Managed client onboarding and KYC documentation
• Conducted ongoing due diligence and AML checks
• Escalated suspicious cases to Compliance teams

Company industry:
Financial Services
Job role:
Administration

KYC Analyst / Compliance Assistant

March 2016 - October 2019

FALCAP Ltd, DIFC

Dubai, United Arab Emirates

March 2016 - October 2019

• Performed KYC screening for 150+ clients
• Supported internal and regulatory audits
• Maintained client documentation and MIS reporting

Company industry:
Financial Services

Quality Analyst

April 2011 - December 2015

Tata Consultancy Services

Mumbai, India

April 2011 - December 2015

• Conducted quality audits and improved process efficiency

Company industry:
IT Services
Job role:
Quality Control

Team Member

September 2010 - March 2011

E- Funds

Mumbai, India

September 2010 - March 2011

To answer calls and assist customers on queries related to credit
cards.
• To solve customer queries and check any discrepancies on the
customer’s account.
• Walked the floor, helped new joiners with process updates and to
understand the process better.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

banking officer

September 2009 - July 2010

ADFC

Mumbai, India

September 2009 - July 2010

To call existing customers of HDFC bank and help them with their
account information. Example: account balance, transactions, account
history, payments & due dates.
• Inform customers about the current offers of the company products
such as eligibility of credit cards, home loans & car loans.
• To generate leads regarding the same. To send an email to the team
manager of the total count of calls made and Leads generated on a
daily- basis.

Company industry:
Banking
Job role:
Administration

Education

Mumbai University

June 2009

June 2009

Bachelor's degree, Sociology

India

GPA (percentage): 50%

GPA (percentage): 50%

Skills

TELEPHONE SKILLS

Expert

CREDIT

Expert

CUSTOMER RELATIONS

Expert

ACADEMIC

Expert

BUSINESS DEVELOPMENT

Expert

COACHING

Expert

CONTRACT MANAGEMENT

Expert

CUSTOMER SERVICE

Expert

HUMAN RESOURCES

Expert

ORGANIZATIONAL SKILLS

Expert

ACCOUNTING

Intermediate

ANTI MONEY LAUNDERING

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

CLIENT ONBOARDING

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPLIANCE REPORTING

Intermediate

DETAIL ORIENTED

Intermediate

DUE DILIGENCE

Intermediate

KNOW YOUR CUSTOMER

Intermediate

REGULATORY COMPLIANCE

Intermediate

Languages

English

Expert

Hindi

Expert

Marathi

Beginner

Training and Certifications

Certifications
Graduation
Mumbai University
Jun 2009

Hobbies and interests

Reading & Gardening