Kristiene valencia

Assisting the sales and account management team in day to day tasks
Assisting Account Management team with coordinating web development projects by feeding and filtering communication through the company’s project management tool.
Actively stays involved with key customer account and provides accurate updates of customers.
Sets-up customer orientation meetings with internal departments.
Develops service level agreement documents.
Provides updates on current work orders or any potential delays in completion.
Report to Account Manager and Director.
Follows-up on current customer jobs to make sure they are completed to the customers satisfaction
Develop and maintain working relationship with internal and external resources.
Assisting the Sales & Accounts Team by collecting information to identify potential clients
Answering the company telephone lines and providing potential clients with information relating to the company’s products and services
Assist in generation of proposals and presentations
Ensuring client database is kept up to date - through our CRM
Assisting in producing marketing material to promote the company’s products and services

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Liaising with staff in other departments and with external contacts;
Ordering and maintaining stationery and equipment supplies;
Sorting and distributing incoming post and organising and sending outgoing post;
Liaising with colleagues and external contacts to book travel and accommodation;
Organizing and storing paperwork, documents and computer-based information;
Photocopying and printing various documents, sometimes on behalf of other colleagues
Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

Freelance Virtual Assistant / Administration Manager
Provide professional clerical and social services as specified by the client with specialty in instructional writing for manuals and reports, answering emails and traditional mail correspondences, email content summarization, meeting scheduling, total travel arrangements, and organized data entry. Use standard office communication facilities to coordinates with suppliers and vendors of clients as needed.
Internet Marketing Specialist - http://www.fabbolatta.com/
I’ve done keyword research, strategy creation, and on-page optimization for a wide range of clients in varying industries. I have experience gaining traffic, backlinks, rankings and company branding as well. Working in a small growing company has also given me experience in building processes and organizing the SEO department.

Search Engine Optimization Specialist

http://praetoriantactical.com/ - http://www.brownells.com

My professional experience in SEO includes site analysis, on-page optimization, strategy development and social media marketing for businesses and professionals. I have worked with clients from various parts of the world in many different niches.

Senior Data Entry Executive
http://geekinc.ca/
To enter data from various source documents into the computer system for storage, processing and data management purposes.

Provides frontline services that include but not limited to inquiries, appointments and current and prospective clients.
Give appropriate and relevant information to the customers.
Develop rapport with the customer base, greet by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Update any requests made by the customers into the system to complete the task.