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Kristiene valencia, Executive Admin Assistant

Kristiene valencia

Executive Admin Assistant·Solar Turbines

United Arab Emirates

Bachelor's degree, Nursing

Work experience

Total years of experience: 17 years, 3 months

Executive Admin Assistant

December 2016 - Present

Solar Turbines

Dubai, United Arab Emirates

December 2016 - Present

Company industry:
Oil & Gas
Job role:
Administration

Frontdesk Adminstrator

September 2013 - December 2016

Solar Turbines Europe S.A.

Dubai, United Arab Emirates

September 2013 - December 2016

Company industry:
Administration Support Services
Job role:
Administration

Project Coordinator

April 2013 - July 2013

Cosmos Star Consultancy

Dubai, United Arab Emirates

April 2013 - July 2013

Assisting the sales and account management team in day to day tasks
Assisting Account Management team with coordinating web development projects by feeding and filtering communication through the company’s project management tool.
Actively stays involved with key customer account and provides accurate updates of customers.
Sets-up customer orientation meetings with internal departments.
Develops service level agreement documents.
Provides updates on current work orders or any potential delays in completion.
Report to Account Manager and Director.
Follows-up on current customer jobs to make sure they are completed to the customers satisfaction
Develop and maintain working relationship with internal and external resources.
Assisting the Sales & Accounts Team by collecting information to identify potential clients
Answering the company telephone lines and providing potential clients with information relating to the company’s products and services
Assist in generation of proposals and presentations
Ensuring client database is kept up to date - through our CRM
Assisting in producing marketing material to promote the company’s products and services

Company industry:
Business Consultancy Services
Job role:
Management

Administrative Executive – Helpdesk Support

January 2013 - April 2013

Jumeirah Lake Towers , Indigo Bldg.

Dubai, United Arab Emirates

January 2013 - April 2013

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
Liaising with staff in other departments and with external contacts;
Ordering and maintaining stationery and equipment supplies;
Sorting and distributing incoming post and organising and sending outgoing post;
Liaising with colleagues and external contacts to book travel and accommodation;
Organizing and storing paperwork, documents and computer-based information;
Photocopying and printing various documents, sometimes on behalf of other colleagues
Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

Company industry:
Oil & Gas
Job role:
Administration

VIRTUAL ASSISTANT/ INTERNET MARKETING SPECIALIST/ SEO SPECIALIST/ DATA ENTRY EXECUTIVE FOR VARIOUS C

March 2010 - January 2013

VIRTUAL ASSISTANT/ INTERNET MARKETING SPECIALIST/ SEO SPECIALIST/ DATA ENTRY EXECUTIVE FOR VARIOUS C

Philippines

March 2010 - January 2013

Freelance Virtual Assistant / Administration Manager
Provide professional clerical and social services as specified by the client with specialty in instructional writing for manuals and reports, answering emails and traditional mail correspondences, email content summarization, meeting scheduling, total travel arrangements, and organized data entry. Use standard office communication facilities to coordinates with suppliers and vendors of clients as needed.
Internet Marketing Specialist - http://www.fabbolatta.com/
I’ve done keyword research, strategy creation, and on-page optimization for a wide range of clients in varying industries. I have experience gaining traffic, backlinks, rankings and company branding as well. Working in a small growing company has also given me experience in building processes and organizing the SEO department.

Search Engine Optimization Specialist

http://praetoriantactical.com/ - http://www.brownells.com

My professional experience in SEO includes site analysis, on-page optimization, strategy development and social media marketing for businesses and professionals. I have worked with clients from various parts of the world in many different niches.

Senior Data Entry Executive
http://geekinc.ca/
To enter data from various source documents into the computer system for storage, processing and data management purposes.

Company industry:
Internet & E-commerce
Job role:
Administration

Customer Service Representative

March 2009 - February 2010

Limketkai Center Mall -

Philippines

March 2009 - February 2010

Provides frontline services that include but not limited to inquiries, appointments and current and prospective clients.
Give appropriate and relevant information to the customers.
Develop rapport with the customer base, greet by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
Maintain a position of trust and responsibility by keeping all customer business confidential.
Update any requests made by the customers into the system to complete the task.

Company industry:
Retail & Wholesale
Job role:
Support Services

Education

Liceo de Cagayan University

March 2009

March 2009

Bachelor's degree, Nursing

Philippines

Highest Education Attainment School Year March 2009 Liceo de Cagayan University Bachelor of Science in Nursing

Skills

Call
Expert
Call
Expert
Receptions
Expert
Receptions
Expert
Email Management
Expert
Email Management
Expert
Customer Service
Expert
Customer Service
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Web Researcher
Expert
Web Researcher
Expert
Telephone Handling
Expert
Telephone Handling
Expert
Call
Expert
Call
Expert
Receptions
Expert
Receptions
Expert
Email Management
Expert
Email Management
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Filipino

Expert

Memberships

Cheerful Giver club

Helping the needy one

June 2013

Training and Certifications

Training
Medical Transcriptionist
Tesda (Philippines)
Jun 2009

Hobbies and interests

Baking / Cooking

I love baking cake, cookies that make my stress away