Associate
HSBC Bank Middle-Eas
Total years of experience :10 years, 0 Months
Providing a high level of customer service by ensuring processing of
Guarantee claims within the service level parameters, minimizing
operational risk. Excellent knowledge and experience in application of ICC
publications, GTRF FIM, Internal controls and group compliance policy
including international sanctions and FCC
•
Maintain and improve the delivery of World Class customer service
ensuring that the customer is at the heart of everything we do both
personally and as an organisational.
•
Managing the Guarantee Claims desk for all guarantees issued by HSBC
UAE by effectively examine the received claims against the guarantee
terms and condition and determine they are complied or discrepant claims
within the stipulated time as per URDG / internal SLA.
•
Introduced a claim balancing procedure to Guarantees in order to make
sure all transactions are processed and any pending transactions have
been properly followed up.
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Handling Guarantee issuance and cancellation during shortage of relevant
staffs.
Served as part of the Trade post transaction Investigations by handling all
type of operational queries related to FCC, Sanction and other daily
operational issues of technical nature.
•
Ensured reconciliation of Inter-branch, Nostro, suspense, GPS and G/L
entries.
•
Examined all On-demand generated reports( such as Due bills, Over
secured bills, Inconsistency with facility marking, Outstanding shipping
guarantee, Expired DC where charges outstanding).
•
Managed all operational losses, recoveries, writing off problematic entries
by obtaining appropriate approvals.
•
Coordinated with GSC teams on all operational clarification matters
pertaining to Import DC bills, collection bills, Open account, Advance
payments, CIL's & MDG products and provided with process improvement
ideas.
•
Formulated the shipping guarantee process, designed presentations and
conducted a presentation to UAE and Region team on shipping guarantee
process and new joiners /Graduate trainees on trade products and
procedures with a view to improving the teams overall knowledge and
operational competence.
Responsible for the issuance of import documentary credit and
amendments pertaining to Commercial documentary credits, Commodity
documentary credit, Standby documentary credit, Back to back credit and
Transferable documentary credit in addition to ensuring compliance of
credit terms and conditions on all lines extended. As well as support the
center of excellence for the region by supporting transaction processing for
other countries in the region such
NSC- Service Delivery
Managed the data capturing team and allocation of works to ensure
seamless service was granted to all clients and internal stakeholders.
Responsible for Supervisory verification/Approving of all types of Clearing
transactions. Responsible for resource utilization and allocation of daily
tasks.
NSC -Centralized clearing center
Processing of inward, outward and house cheques.
courses: 2022 London Institute of Banking & Finance (LIBF) CSDG ( Certificate for Specialist in Demand Guarantees ) Oct 2016 London Institute of Banking & Finance (LIBF) CITF ( Certificate in International Trade and Finance ) Oct 2015 - Oct 2021 London Institute of Banking & Finance (LIBF) CDCS (Certificate of Documentary Credit Specialist )