Manager - Talent Acquisition - Operations & Sales
SRS Consulting Inc
Total years of experience :16 years, 6 Months
• Leading the overall operations and management of the company's IT staffing division, overseeing a team of 100 professionals.
• Developed and executed strategies to drive business growth, meet revenue targets, and expand the client base.
• Actively engaged with clients to understand their staffing needs and requirements, providing tailored solutions and building strong relationships.
• Managing end-to-end recruitment process, including sourcing, screening, interviewing, and selecting candidates for various positions.
• Conducting regular performance evaluations of team members, providing feedback, and mentoring to ensure continuous improvement and professional development.
• Implemented effective data management and reporting systems, ensuring accurate and timely delivery of reports to clients and stakeholders.
• Stayed updated with industry trends and market dynamics, implementing innovative recruitment strategies and best practices to stay ahead of the competition.
• Oversee all business functions, including HR, Delivery, Business Development, and IT operations.
• Develop and implement strategic plans to expand market share and increase profitability.
• Implemented robust recruitment and talent acquisition strategies to attract top IT professionals.
• Developed employee retention programs and talent development initiatives.
• Oversaw the successful execution of client projects and IT staffing assignments.
• Managed a team of delivery managers to ensure project deadlines and quality standards were met.
• Established processes for efficient project delivery and resource allocation.
• Helping the business development team in identifying and securing new client partnerships.
Developed and executed comprehensive talent acquisition strategies to attract top talent and meet the organization's stafing needs.
•Utilized diverse sourcing methods, including online job boards, social media, referrals, and professional networks, to identify and engage potential candidates.
•Conducted interviews and assessments, ensuring a positive candidate experience and hiring the best fit for specific roles and the organization.
•Collaborated with department heads to understand talent requirements and foster a strong employer brand.
•Collaborated with executive leadership and department heads to understand talent needs and proactively forecast future hiring requirements.
•Conducted market research and competitor analysis to identify recruitment trends and ensure a competitive advantage in attracting top talent.
•Established and maintained relationships with recruitment agencies, universities, and industry associations to expand the talent network.
•Tracked and analysed recruitment metrics, such as time-to-fill, cost-per-hire, source efectiveness, and diversity metrics.
•Prepared regular reports on recruitment performance and provided data-driven insights to drive improvements in the talent acquisition process.
Led teams of 150+ people to achieve successful operational management while guaranteeing a high-quality customer experience and increasing customer satisfaction in accordance with SLAs and work standards.
•Responsibilities include vendor operations, production and quality measurements, and on-call coordination between onshore and ofshore teams.
•Managing, mentoring, and monitoring team members' performance to guarantee process eficiency, increasing competency among team members, and conducting interviews to find the necessary personnel and resources.
•Analyse the primary dificulties in the process and work proactively to reduce root cause defects by communicating with the customer on a regular basis to develop a professional connection.
•Ensure that quality and eficiency standards are reached within the team and that service level agreements are followed.
•Oversee day-to-day BPO center operations, ensuring smooth service delivery and compliance.
•Monitor KPIs and operational metrics, making data-driven decisions for enhanced performance.
•Set performance targets and conduct regular evaluations for individual and team success.
Managing project progress in accordance with project deadlines for various tasks and taking required steps to ensure completion within time and efort constraints.
•Adhering to the project life cycle approach outlined in the project framework, ensuring that clients' deadlines are met while keeping project costs within budget.
•Holding Review Meetings/Toll Gate Reviews to track project progress against timelines and budgets, as well as assuring timely completion and delivery of the project to the customer
•Work closely with project managers and stakeholders to develop detailed transition plans outlining the scope, objectives, timelines, and resource requirements for the transition process.
•Identify potential risks and challenges during the transition and develop mitigation strategies.
•Establish strong working relationships with all stakeholders involved in the transition, ensuring efective communication and collaboration throughout the process.
•Conduct regular meetings and updates to keep stakeholders informed about the progress and address any concerns or issues that may arise.
•Collaborate with relevant managers to ensure the availability of resources during the transition period.
•Identify potential risks associated with the transition and develop risk management plans to minimize their impact.
•Develop and implement change management strategies to facilitate a smooth transition and ensure that employees are adequately prepared for any changes in processes or systems.
•Provide training and support to employees to help them adapt to the new processes or responsibilities.
•Track the progress of the transition against the established plan and key performance indicators (KPIs).
•Prepare regular reports and updates on the transition status for stakeholders and management.
•Identify opportunities for process improvement during the transition and provide recommendations for enhancing eficiency and efectiveness.
Determined training needs and scheduled sessions to maintain employees' skill levels up to date with global norms.
•Led an integrated approach to Leadership Development to achieve organisational, individual, and group efectiveness by recruiting graduates and senior positions to establish a talent pool to fulfil the company's business goals.
•Collaborated with line managers to form competent teams capable of meeting corporate objectives.
•Oversaw project-related activities such as mobilisation, demobilisation, and transfers, as well as Visa Runs, Captain Visas, Renewals, Medical, Accommodations, and travel and ticketing.
•Administered onboarding procedures and provided orientation training
•Conducted training such as Primavera Contract Manager, Pegasus, and team building activities for 150 employees at the head ofice and another 200 in the field
Career Overview
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