Krishna Rajkhowa

• Administering day-to-day operations of the Jio Centre, ensuring smooth
functioning of sales, service, and customer support activities.
• Leading efforts to deliver exceptional customer service, addressing
inquiries, resolving complaints, and ensuring high customer satisfaction.
• Driving sales targets for Jio products and services, including mobile plans,
devices, & accessories, while managing inventory and product availability.
• Managing and mentoring a team of customer service representatives,
sales associates, and technicians, providing training and ensuring
alignment with Jios service standards and goals.
• Ensuring adherence to Jios operational guidelines, maintaining service
quality, managing daily operations, and ensuring compliance with
company policies.
• Tracking key performance indicators (KPIs) such as sales volume,
customer feedback, service quality, and team performance. Provide
regular reports to upper management.
• Building and maintaining long-term customer relationships by identifying
their needs, promoting relevant services, and enhancing brand loyalty.
• Acting as the primary point of escalation for complex customer issues and
operational challenges, ensuring timely resolution.
• Overseeing the execution of local marketing campaigns, promotional
offers, and Jio events to drive brand visibility and product adoption in the
community.
• Developing and implementing strategies to increase sales, managing
relationships with channel partners, analyzing market trends, setting
sales targets, and ensuring effective distribution of products or services.
• Aiming to maximize revenue and market share through these diverse sales
channels while maintaining strong relationships with partners and
achieving set business objectives.
• Directing the development and execution of marketing communications
initiatives; determining short-term & long-term budgets and developing
business plans for the achievement of organizational goals.
• Enhancing business performance by leveraging market insights to influence
strategic and tactical plans that deliver differentiated offerings to customers.

• Led the design and delivery of customized pre-sales solutions for
corporate clients, worked closely with Sales Teams to understand
customer requirements and translate them into tailored proposals.
• Build strong relationships with potential clients, engage in technical
discussions, and provide detailed product demonstrations to showcase
the value proposition of Idea Cellulars services.
• Supported the Sales Team with technical documentation, solution
architecture, and pricing strategies to ensure accurate and competitive
sales proposals.
• Analyzed market trends, competitor offerings, and customer needs to
identify opportunities and refine pre-sales strategies.
• Established & maintained relationships with associated business partners.