Krishna Riz Aque

ANSWERS ACCOUNT-RELATED CLIENT QUESTIONS, PROVIDE DEBITS AND CREDITS, DEBIT CARD TRANSACTION INFORMATION, UPDATES CLIENT INFORMATION WHEN REQUIRED, UPDATES CLIENTS ON THE BANK'S PUBLIC ANNOUNCEMENTS, ADVERTISES BANK'S OTHER PRODUCTS AND SERVICES THAT FITS THE CLIENT'S NEEDS, REPLACE OR REISSUE LOST OR EXPIRED CARDS, SET UP FRAUD ALERTS AND ADVISE CLIENTS ON HOW TO BETTER PROTECT THEIR ACCOUNT INFORMATION, SET UP TRAVEL NOTIFICATION NOTICE, LIAISE WITH OTHER FINANCIAL INSTITUTIONS AND/OR MERCHANTS TO RESOLVE ON-GOING BANKING/PURCHASING ISSUES, REPORTS AND ADDRESSES ANY CONSUMER COMPLAINTS

HANDLES ESCALATED CUSTOMER COMPLAINTS, EVALUATES CUSTOMER'S ISSUES TO PROVIDE AN ADEQUATE RESOLUTION TO AN ON-GOING ISSUE, COORDINATES WITH OTHER THIRD PARTY AGENCIES SUCH AS PAYPAL AND E-BAY TO HANDLE DISPUTES REFERRED TO SUCH AGENCIES, ENSURES THAT SUCH DIFFICULT SITUATIONS ARE RESOLVED IN SUCH A WAY THAT THE CUSTOMER IS SATISFIED BY THE DEMONSTRATED PROFESSIONALISM, TIMELINESS AND WILLINGNESS TO ASSIST BY THE COMPANY THEREFORE LEAVING A POSITIVE IMPRESSION

ASSISTS CUSTOMER SERVICE REPRESENTATIVES IN HANDLING CUSTOMER'S ISSUES IN ACCORDANCE TO THE COMPANY'S RULES AND BY-LAWS, EVALUATE ON-GOING BUSINESS PRACTICE TO CHECK FOR ANY POSSIBLE ENHANCEMENTS, LIAISE WITH THE CUSTOMER SERVICE MANAGER TO RECOMMEND CHANGES/IMPROVEMENTS OF THE COMPANY'S BUSINESS PRACTICE, CONDUCTS TEAM HUDDLES TO ENDORSE NEW/UPDATED BUSINESS PRACTICES