Krishna Sudhan

• Led end-to-end pre-sales engagements for large enterprise deals up to USD 1.8M, covering requirement discovery, solution architecture, RFP/RFQ responses, pricing models,
and proposal defenses
• Partnered with sales and delivery teams to define scalable delivery models, scope, assumptions, dependencies, and commercials aligned to client and organizational goals
• Developed effort estimates, staffing plans, and cost models, resulting in 10-15% margin improvement across multiple engagements
• Managing Mid-Scale programs and multi-project portfolios with cross-functional teams of 15+ resources across on shore and offshore delivery locations
• Establishing robust program governance including milestones, KPIs, dashboards, and executive reporting mechanisms
• Ensured 95-99% SLA compliance through proactive risk identification, issue management, and escalation handling
• Owned program and account financials including revenue, margins, forecasting, billing accuracy, and cost optimization initiatives
• Drove account growth through cross-sell, up-sell, renewals, and expansion opportunities, achieving 15-30% YoY revenue growth
• Identified and developed new business opportunities, supporting pipeline creation and successful deal closures
• Coordinated seamless transition from deal closure to delivery through structured handover, knowledge transfer, and kickoff planning
• Collaborated with vendors and third-party partners to manage dependencies, performance, and commercial commitments
• Led continuous improvement initiatives that reduced operational costs by 8-12% while improving service quality and customer satisfaction
• Identify repeatable patterns across clients to build Accelerators (pre-built frameworks/tools) that reduce time-to-market.

• Collaborated with solution architects and client stakeholders to design and implement enterprise technology solutions that meet business goals.
• Engaged with executive leadership to uncover strategic opportunities and convert business requirements into scalable solutions, focusing on cloud and AI/ML initiatives.
• Defined and established an Enterprise Architecture Center of Excellence (CoE), incorporating governance frameworks, architecture principles, policies, and reference models.
• Supported technical leaders in transitioning to roles such as Broadcasting Program Manager, IT Project Manager, Presales Consultant, Digital Transformation Manager, Enterprise Architect, and Solutions Manager.
• Drove innovation and efficiency through effective enterprise architecture practices, enhancing overall organizational performance.

• Spearheaded the integration and management of a Global NOC/DC support team, enhancing operational efficiency and service delivery.
• Oversaw application management, network analysis, and product support operations, ensuring seamless functionality across platforms.
• Delivered innovative cloud pre-sales architecture and enterprise solutions, driving customer engagement and satisfaction.
• Managed ITIL-based service operations and helpdesk support, achieving high system availability and minimizing downtime.
• Architected advanced cloud-hosted IVR and PBX routing solutions for call centers, optimizing communication workflows.
• Led engineering teams in delivering impactful hardware and software demonstrations, showcasing cutting-edge technology solutions.

Served as Project and Technical Lead for telecom network initiatives including network rollouts, NFV/SDN transmission, IP nodes, and MVNO implementations. Led project planning, design, and deployment of voice, video, and data services while coordinating with solution architects on private cloud, database management, NOC integration, and transformation programs. Managed OEM and vendor engagements for technology refresh, procurement, RFP preparation, PoC validation, and bid management.

Drove international pre-sales and delivery for telecom projects across Europe from a global delivery center, overseeing network operations, implementation, design, optimization, software upgrades, and system integration. Led interoperability testing across vendor voice and packet core platforms and supported market rollouts for new voice and data products. Strengthened sales and product strategy through market research, pricing analysis, and customer engagement, while managing channel partners, conducting product demos and roadshows, and collaborating with senior executives (CFOs, CXOs) to support deal closures and business growth.

I managed an 16-person team of local staff across three departments to execute on-site IT service delivery at the corporate head office, ensuring operational objectives for technical support, computer builds and deployment, asset management, mobile device management, and security request processing were met consistently and on time. I led comprehensive staffing initiatives, assessed team and project performance, and established and monitored budgets. I also served as the organisation’s SME for technical and operational policies and procedures.

Leader Ship Experience + Client Relations
• Service delivery project teams
• Field maintenance and implementation teams
• Telecommunications center management
• Coordinating and resolving technical and project issues with clients, vendors, and internal teams.
• Issue negotiation skills
• Service delivery management
• Implementation of deployment plans/processes and post-install operational support
• More than 500 LTE site Roll out done at Samsung-JIO project and 500+ 3G and 300 + 2G Roll out done at ZTE -MTS
• More than 300 Huawei OSN PTN devices installed, Commissioned and managed in NMS at Huawei-Aircel Project
• Received PO of 2000 sites Roll Out at Samsung for ROTN location
• Completed more than 500 ATP11A / 11B and 1000 EMF/RFEI surveys
• Successfully handled more than 800+ service outage incidents at NOC level
• 800+ RCA and 1000 + tickets raised and updated to customer

Installation, Operation & Maintenance of NOKIA, ECI, Huawei, Ceragon, Nokia PSN ( Flexi - Packet ), DWDM Transmission networks.
• Trail routing, Trail creation and deletion in critical and planning activities on ECI/ Huawei
• E1 path protection planning on Nokia PDH / PSN, ECI & Huawei ( SDH & DWDM)

• E1 routing and troubleshooting E1 alarms on Nokia PDH / PSN, ECI/Huawei-( SDH & DWDM )
• Configuration, creating Cross connection and defining the path for traffic as per plan
• Maintaining Fiber, Microwave & PSN network,
• Up-gradation of the software levels used in NMS ( SDH & DWDM ), PSN and PDH network elements.
• Analyzing the Rx level in the PDH network and maintaining uninterrupted traffic
• Report analysis, Health Check and Alarm handling.
• Performing maintenance in both SDH & DWDM, PDH & PSN platform.
• Co-ordinate with RF planning teams for new technology ( FPH, Enode B Etc.)
• Up gradation Of PDH to SDH Hops
• Performing network Audit regularly for Health checkup
• Providing Maximum Utilization of BG’s for Cost efficiency
• Identifying the TXN alarms and troubleshooting the faults in BTS and BSC
• Analyzing the Fault & performance management reports and takes action against the critical issues.
o Tracing the cross connections / Trails / Services for Troubleshooting / Path Provisioning
o Connecting BSC STMs with MUX and routing the traffic through NMS.
• Configuration & Loop break Testing of NOKIA SDH, PDH, PSN and DWDM ( with OTDR ) links and
• Stability testing for transmission equipment’s.
• Handling all kind of equipment related faults like card failure, synchronization & management related issues.