Customer service supervisor
DIAMOND LEASE RENT A CAR
Total years of experience :10 years, 5 Months
1. DIAMOND LEASE RENT A CAR, DUBAI UAE.
Customer service supervisor (JULY 07 to till date)
Responsibilities include:
• Answer customer questions, and understanding of what information is being requested.
• Document all calls with regards to customer inquiries.
• Identify and escalate priority issues.
• Follow-up with customer within a 24-hour period in regards to the initial phone calls.
• Communicate clearly and effectively with the customers.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Handle and resolve customer complaints.
• Obtain & maintain customer information in the database.
• Route calls to appropriate resource.
• Forwarding Estimates to customers for repairs & accident damages.
• Follow up customer calls where necessary.
• To update the repairs jobs status to customer without any delays.
• Attending breakdowns case without any delays.
• Maintain a log book of drivers movements.
2. INNOV8 PRODUCTS FZC - SHARJAH - 2004 December to May 2007\]
Front Office Executive cum Office Adminstration
Responsibilities: • Handling Jobs generating work orders for our products.
• Co -ordinating with our Head office at UK.
• Making travel arrangements for our Sr Managers and clients.
• Secretarial Assistance and co-ordination for Managers.
• Filing Records maintenance and other general office administration work.
• Handling petty cash.
• Maintain rapport with customers & ensure customers satisfaction.
• Filed documents, entered different companies' purchase & sales invoices in different books of accounts.
Loyola Institute of Business Administration [ LIBA ], Chennai - 2004 Done Diploma in Tally 6.3
Diploma In Air Ticketing From [ IATA ] Chennai - 2003
Indian Institute of Computer Education [ IIC ] Chennai Done PGDCA - 2002
C.T.M College of Arts & science, Chennai ( 2001) BBA (Bachelors in Business Administration), Major Subjects: Management, Accounting, Marketing & Electives of Computers and Business Ethics)