project manager business analyst
Aspire systems
Total years of experience :19 years, 4 Months
Lead business analyst and Product owner for custom web development for publishing client
business and project manager for development of ecommerce application and LMS application
Accountabilities:
1)Formulated and documented business requirement.
2)Elicited and documented business requirements using various analysis methods including interviews, requirements, site visits and so on.
3)Maintained awareness of and adherence to project standards for documentation templates and modeling, use of appropriate tools, traceability methods, revision and change control.
4)Ensured requirement deliverables and results are on time and on budget and meet quality expectations and project standards.
5)Managed requirement traceability information and track requirement status throughout the life of the project.
6)Worked closely with senior management to create work-breakdown structure and resource breakdown structure to accomplish project(s) goals.
7)Provided analytical support and problem solution for existing customers.
8)Functioned as a primary liaison between business departments and IT departments.
9)Documented reports related informations such as resource, business owner and schedule.
10)Documented the existing system and explicit the business problem to the client.
11)Studied and reviewed the business requirement document, functional specification document and test plan documents.
12)Motivated the team to complete the project as per the schedule.
13)Ensured the system functionality as expected by the client and allowed for delivery.
14)Conducted training sessions to the clients about the system and its work flow.
Have 4 yrs of experience in ICICI bank and played a vital role in lending operations. Have remarkable exposure in operation activities such as disbursement of loans, cash management, banking operations, lead generation, customer services and collection co-ordination.
Accountabilities:
Disbursed loan files as per bank norms and keep tracked the accounts.
Managed day to day customer issues from the front-desk.
Handled Teller counter and reconciled the cash and accounts.
Analyzed the accounting issues and applied the corrective and preventive actions.
Reconciled various accounts and mapped in BRS.
Managed and lead the customer service team in the absence of lead.
Adhering the process and procedures following for customer service group
Managed the customer issues in CRM and resolves in given TAT
Completed masters in business analysis through ESI institution who affiliated with George Washington University USA
MBA in project management
completed the bachelor of commerce