Krisiane Nes Penaflor

• Welcome guests upon their arrival and assign rooms
• Verifying reservations and assist guest needs
• Provide an outstanding guest experience

• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Profiling the guest information after they check in.
• Preparing all the reports needed by the accounts Department
• Contact necessary staff to solve the problems when challenges arise to
ensure guest comfort.
• Processes reservation by online and telephone.
• Provide Basic and accurate information in person and via phone/email.
• Compute all guest billings, accurately post charges to guest rooms and
house accounts.
• Inform guest of hotel rates and services make and confirm reservations for
guests and ensure proper room allocation.
• Answer questions regarding rooms, facilities, rates, and events
• Accurately record customer information and charge credit cards upon
successful reservations.
• Resolving guest complaints and as much as possible I can meet the guest
satisfaction and not to extent for not giving any complimentary to the
guest.

• Provide an outstanding guest Experience
• Answer telephone calls and assist the guest requests.
• Handling Customer complain and immediate solution to meet their
satisfaction for them to continue their patronage to us.

• Handles sales order from customer. This includes order thru telephones
and emails.
• Handling people (Cashiers and Baggers) with their assignment for the day.
• Assisting cashier with their transactions (Post voiding, line void, Manual
Receipt etc.)
• Handling Customer complain and immediate solution to meet their
satisfaction for them to continue their patronage to us.

• Doing administrative and clerical tasks (such as scanning or printing).
• Handling staff payrolls.
• Doing inventory and receiving deliveries from the suppliers.
• Preparing and editing letters, reports, memos, and emails.
• Tracking petty cash
• Arranging meetings, appointments, and executive travel