Receptionist/Document Controller
ENGICON
مجموع سنوات الخبرة :2 years, 4 أشهر
07/2013 - Present
ENGICON - QATAR, Qatar
Receptionist/Document Controller
Duties
• Create, implement and maintain document control procedures and filing system for all letters, Technical Proposal, memorandums, and entire office documents as well as construction drawings as per area wise/project wise basis
• Receive all incoming facsimile including Tender Circulars, Technical Clarifications, and Invitation to bid and keep records of these files in hard and soft copy with reference list on the computer for convenient accessibility and traceability of the files/documents whenever required so.
• Distribute and retrieves documents to/from all concerned departments, company staffs and different contractors.
• Receive, register and distribute all engineering drawings as Infrastructure drawings in hard and soft copy to all concerned parties.
• Maintain the document register with information received from clients & different contractors, inter-office memorandums, and letters for approval with or without comments.
• Send large documents using FTP.
• Periodically update the entire document register in project wise basis.
• Keep records of all existing documents on CD.
• Regularly check client website, newspaper if there is Tender to be possibly purchased and taken by the company.
• Perform Technical Assistance tasks whenever required so during tender evaluation.
• Review the Record Sheet for House Connection, drawing profile, Hydraulic and report to the Project Manager about the status.
• Provide full administrative supports to managers, accounting/finance controller and direct all reports.
• Perform as office Time Keeper.
• Ensure employees to fill and sign Application for Leave every time employees need to absent.
• Monitor guests visit and send Hotel Invoices to the head office.
• Sending and receiving DHL documents.
• Perform all office administration assisting works as safekeeping of petty cash, preparing letters, requisitioning of office supplies, Hotel/Flight booking, computer encoding, typing, CV formatting, printing, photocopying, scanning, sorting of construction drawings, reply emails, making telephone calls, and sending facsimile.
01/2013 - 06/2013
DEPARTMENT OF HEALTH, Philippines
RN Heals Nurse
Responsible for making quality health services available to poor communities and contribute to the attainment of Millennium Development Goals such as the eradication of poverty, improvement of maternal health, reduction of child mortality and promotion of gender equality through versatile nursing action.
Duties
• Involved in the process of planning, preparing, and analyzing survey tasks.
• Coordinating with other health care workers.
• Performing survey tasks in the community with regards to health issues.
• Promoting confidentiality with the patient's records.
• Organizing data's gathered for consolidation.
• Writing monthly reports of the data gathered.
• Performing verbal reports of the flow of survey and consolidations performed.
• Activating team management to promote good working relationship.
04/2011 - 12/2012
ST. ANNE CLINIC
Staff Nurse
Responsible for leading and managing the nursing activities of a designated area of the hospital, ensuring a full and professional service is delivered to patients at all times in accordance with the hospital policies and all statutory regulatory requirements.
Duties
• Supervising and evaluating the delivery of nursing care.
• Planning a patients discharges from hospital and if required liaising with community nurses, GPs and social workers.
• Taking responsibility for the ward in the absence of senior staff.
• Utilising specialist medical and healthcare equipment.
• Responding quickly and effectively to episodes of verbal and/or physical aggression.
• Ensuring that care plans are implemented and evaluated on a regular basis for every patient.
• Managing family planning and health clinics in partnership with other healthcare teams.
• Proofread and edit official correspondence as and when required.
• File and maintain reports for doctors on a regular basis.
• Answer phones and helping customers with queries and occasional problem resolution.
Responsible for acting as a liaison between costumers and companies. Assist with complaints, orders, errors, account questions, billing, cancelations and other queries.
Duties
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
I received the degree of Bachelor of Science n Nursing last March 2011. Having been graduated with honors and have been an academic scholar for two (2) consecutive school years, 2007-2009. i have also been awarded with Leadership award.
Father Urios High School 2003-2007 • Class Salutatorian • President Gloria Macapagal-Arroyo Award of Outstanding Achievement • Academic Excellence Award • Student Leadership Award